At a Glance
- Tasks: Lead IT operations, manage vendor contracts, and mentor support teams.
- Company: Join RNN Group, a dynamic education and training provider.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative and innovative team.
- Why this job: Make a real impact in IT while shaping the future of education.
- Qualifications: Experience in IT helpdesk and strong communication skills required.
The predicted salary is between 32515 - 32515 £ per year.
Hours: Full time (37 hours each week, all year round)
Duration: Permanent
Salary: £32,515 a year + benefits
Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group)
Closing date: 08/06/2026
About the Role
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it’s a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready.
Why This Role?
- Operational Influence: Take the lead on the Group’s service delivery, ensuring we don’t just meet SLAs—we exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
What You’ll Achieve
We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will:
- Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond "quick fixes" by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique "dual-focus" mindset. You’ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can:
- Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management.
- Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: You have the "operational versatility" to move from hands-on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: Whether it's a high-quality service report or a crisis update during a system impact, your communication is always professional and timely.
You will…
You are an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a "white-glove" service experience that is both professional and user-centric.
Your Experience & Skills:
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues.
- Project & Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
- Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
Qualifications:
- A Level 3 qualification in Business Administration, Customer Service, or an equivalent field.
- Level 2 (or equivalent) in English and Maths (or a willingness to achieve these).
- Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of your ongoing professional development.
We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!
What is the RNN Group?
RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too.
To Apply
If you feel you are a suitable candidate and would like to work for RNN Group, please proceed through the following link to be redirected to our website to complete your application.
IT Business Operations Lead - Rotherham in Keadby employer: RNN Group
At RNN Group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an IT Business Operations Lead, you will benefit from a supportive environment that prioritises professional development, offering opportunities for growth and advancement while working in a vibrant educational setting in Rotherham. With a focus on exceeding service delivery expectations and a commitment to user-centric solutions, you'll play a crucial role in shaping the future of our digital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Lead - Rotherham in Keadby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Business Operations Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT operations. Think about how you’d handle vendor negotiations or manage a major incident. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams through challenges or improved service delivery. Remember, they’re looking for someone who can balance strategy with hands-on support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Business Operations Lead - Rotherham in Keadby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique experience to the IT Business Operations Lead role!
Showcase Your Leadership Skills:Since this role is all about leading teams and managing operations, don’t forget to include examples of your leadership experience. We love seeing how you've empowered others and driven success in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your achievements and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RNN Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT helpdesk environments and vendor management. Be ready to discuss your experience with SLAs and how you've handled complex technical issues in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through challenges, particularly during high-pressure situations. Highlight your ability to maintain professionalism and positivity while managing conflicting demands.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to demonstrate your communication skills, so think of scenarios where you’ve successfully translated technical jargon for non-technical stakeholders.
✨Be a Problem Solver
Think about instances where you've proactively identified and resolved underlying IT trends before they escalated into bigger issues. Be ready to discuss how you empower users and promote self-help guidance within your team.
