At a Glance
- Tasks: Lead IT operations, manage vendor contracts, and mentor support teams.
- Company: Join RNN Group, a dynamic education and training provider.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a collaborative team.
- Why this job: Make a real impact in IT while shaping the future of education.
- Qualifications: Experience in IT helpdesk and strong communication skills required.
The predicted salary is between 32515 - 32515 £ per year.
Hours: Full time (37 hours each week, all year round)
Duration: Permanent
Salary: £32,515 a year + benefits
Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group)
Closing date: 08/06/2026
About the Role
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it’s a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready.
Why This Role?
- Operational Influence: Take the lead on the Group’s service delivery, ensuring we don’t just meet SLAs—we exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
What You’ll Achieve
We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will:
- Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond "quick fixes" by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique "dual-focus" mindset. You’ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can:
- Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management.
- Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: You have the "operational versatility" to move from hands-on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: Whether it's a high-quality service report or a crisis update during a system impact, your communication is always professional and timely.
You will…
You are an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a "white-glove" service experience that is both professional and user-centric.
Your Experience & Skills:
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues.
- Project & Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
- Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
Qualifications:
- A Level 3 qualification in Business Administration, Customer Service, or an equivalent field.
- Level 2 (or equivalent) in English and Maths (or a willingness to achieve these).
- Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of your ongoing professional development.
We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!
What is the RNN Group?
RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too.
To Apply
If you feel you are a suitable candidate and would like to work for RNN Group, please proceed through the following link to be redirected to our website to complete your application.
IT Business Operations Lead - Rotherham in Hurst employer: RNN Group
At RNN Group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel in their roles. As an IT Business Operations Lead, you will benefit from a supportive environment that prioritises professional development, offering opportunities for growth and advancement while working in a vibrant educational setting in Rotherham. With a focus on exceeding service expectations and a commitment to user-centric solutions, you'll play a crucial role in shaping the future of our digital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Lead - Rotherham in Hurst
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT operations. Think about how you’d handle real-life situations, like managing a major incident or negotiating with vendors. This will help you feel more confident and ready to impress!
✨Tip Number 3
Showcase your skills through real examples. When you get the chance to chat with potential employers, share specific instances where you’ve led a team or resolved a complex issue. This will demonstrate your hands-on experience and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the RNN Group and being part of our mission to provide outstanding education and training.
We think you need these skills to ace IT Business Operations Lead - Rotherham in Hurst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of IT Business Operations Lead. We want to see how you can bridge the gap between strategy and service delivery!
Showcase Your Leadership Skills:This role is all about leading teams and managing vendor relationships. Use your application to demonstrate your past experiences in these areas, and don’t forget to mention any successful projects you've led!
Communicate Clearly:Your written application should reflect the clarity and professionalism we expect in this role. Keep your language straightforward and ensure your points are easy to understand—this is your chance to shine!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at RNN Group!
How to prepare for a job interview at RNN Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT helpdesk environments and vendor management. Be ready to discuss your experience with SLAs and how you've exceeded them in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams through challenges, particularly during high-pressure situations. Highlight your ability to communicate clearly and keep your team focused when things get tough.
✨Understand the Role's Dual Focus
Be ready to discuss how you can balance hands-on technical support with strategic oversight. Think of specific instances where you've successfully pivoted between these two areas and how that benefited your previous organisation.
✨Build Relationships
Demonstrate your ability to build strong relationships with various stakeholders. Prepare to talk about how you've acted as a credible ambassador for IT in your past roles and how you plan to do the same at RNN Group.
