At a Glance
- Tasks: Lead IT operations, manage vendor contracts, and mentor support teams.
- Company: Join RNN Group, a dynamic educational institution in Rotherham.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Other info: Flexible work environment with potential for career advancement.
- Why this job: Make a real impact on IT strategy and service delivery in education.
- Qualifications: Experience in IT helpdesk and project management; strong communication skills required.
The predicted salary is between 32515 - 32515 £ per year.
Hours: Full time (37 hours each week, all year round)
Duration: Permanent
Salary: £32,515 a year + benefits
Location: Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group)
Closing date: 08/06/2026
About the Role
Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it’s a vital partnership. You will serve as a key deputy to the Director of IT & Digital, bridging the gap between daily frontline workflows and the high-impact projects that drive our strategic roadmap. From managing complex vendor contracts to mentoring our 1st-line support team, you will be the glue that ensures our digital infrastructure is resilient, user-focused, and future-ready.
Why This Role?
- Operational Influence: Take the lead on the Group’s service delivery, ensuring we don’t just meet SLAs we exceed them.
- Strategic Impact: Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
- Commercial Leadership: Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.
What You’ll Achieve
We need a versatile leader who can pivot from technical troubleshooting to commercial negotiation without missing a beat. In this role, you will:
- Lead with Excellence: Oversee the day-to-day IT Support function, driving a culture where every service request is handled with professionalism and speed.
- Empower Users: Move beyond 'quick fixes' by promoting self-help guidance and using data analysis to resolve underlying IT trends before they become problems.
- Manage Major Incidents: Act as the calm voice in a crisis, managing real-time communications across the Group Staff Portal during service outages.
- Partner and Deputy: Support the Director in departmental oversight, translating high-level goals into actionable plans for your team.
- Build Relationships: Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.
Is This You?
This role requires a unique 'dual-focus' mindset. You’ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can:
- Manage Conflicting Demands: You can juggle the high-frequency pressure of a busy helpdesk with the focused, long-term discipline required for contract management.
- Lead Under Pressure: You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
- Pivot Seamlessly: You have the 'operational versatility' to move from hands-on technical support to the administrative rigor needed for procurement and renewals.
- Communicate with Clarity: Whether it's a high-quality service report or a crisis update during a system impact, your communication is always professional and timely.
You Will
You are an experienced IT professional with a proven track record of supervising high-performing helpdesk teams. You lead by example, ensuring your team delivers a 'white-glove' service experience that is both professional and user-centric.
Your Experience & Skills
- Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues.
- Project & Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
- Effective Communication: The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.
Qualifications
- A Level 3 qualification in Business Administration, Customer Service, or an equivalent field.
- Level 2 (or equivalent) in English and Maths (or a willingness to achieve these).
- Advantageous: Professional certifications in IT (e.g., ITIL) or Management/Leadership are highly desirable and will be supported as part of your ongoing professional development.
We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!
IT Business Operations Lead. Job in Brinsworth Education & Training Jobs in Catcliffe employer: RNN Group
At RNN Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an IT Business Operations Lead, you will benefit from a supportive environment that prioritises professional development, offering opportunities for growth and advancement while working in the vibrant community of Rotherham. With a focus on exceeding service expectations and empowering users, you'll play a crucial role in shaping our digital landscape, all while enjoying a competitive salary and comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Operations Lead. Job in Brinsworth Education & Training Jobs in Catcliffe
✨Tip Number 1
Network like a pro! Reach out to current employees at RNN Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT operations and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've managed crises or improved service delivery in past roles. This will highlight your operational versatility!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you're serious about joining the team at RNN Group.
We think you need these skills to ace IT Business Operations Lead. Job in Brinsworth Education & Training Jobs in Catcliffe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Business Operations Lead role. Highlight your technical leadership and project management experience, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed teams or projects in the past, and how you can bring that expertise to RNN Group.
Showcase Your Communication Skills:Since effective communication is crucial for this position, ensure your application is clear and professional. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate complex ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at RNN Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Be prepared to discuss your experience with IT helpdesk environments and how you've handled complex technical issues. This will show that you can lead a team effectively and provide expert guidance.
✨Showcase Your Leadership Skills
Think of examples where you've successfully led a team through challenges, especially during high-pressure situations. Highlight your ability to manage conflicting demands and maintain professionalism, as this is crucial for the IT Business Operations Lead role.
✨Understand Vendor Management
Familiarise yourself with vendor management practices and be ready to discuss how you've managed contracts in the past. This will demonstrate your commercial acumen and ability to ensure maximum value for the organisation.
✨Communicate Clearly and Confidently
Practice articulating complex technical information in a way that's easy to understand. Whether it's discussing SLAs or crisis management, clear communication is key. Prepare to give examples of how you've communicated effectively with diverse stakeholders.
