At a Glance
- Tasks: Engage with supporters through calls, providing top-notch customer service and building relationships.
- Company: Join the RNLI, a lifesaving charity dedicated to saving lives at sea.
- Benefits: Gain valuable experience in a supportive environment while making a difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a passionate team that saves lives and supports vital fundraising efforts.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As a Supporter Experience Officer, you will be focused on:
- Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment
- Providing a professional, speedy, and appropriate response and thanking service
- Meeting engagement and stewardship targets to agreed deadlines and deliver against performance indicators and service level agreements
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment. You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
- Educated to GCSE standard, or equivalent – English essential
- NVQ Level 2 Customer Service skills, or equivalent (desirable)
- Proven customer service skills – telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown. Previous candidates need not apply.
Supporter Experience Officer employer: RNLI
The RNLI is an exceptional employer, dedicated to saving lives at sea while fostering a supportive and dynamic work environment. As a Supporter Experience Officer, you will benefit from a culture that values teamwork, professional development, and a shared commitment to making a difference in the community. With opportunities for growth and a focus on employee well-being, working with us means being part of a mission-driven organisation that truly appreciates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer
✨Tip Number 1
Get to know the RNLI inside out! Familiarise yourself with their mission and values. When you chat with them, show that you’re genuinely passionate about saving lives at sea – it’ll make a huge difference!
✨Tip Number 2
Practice your phone skills! Since this role is all about making and receiving calls, try role-playing with a friend. Focus on being friendly, professional, and quick on your feet – it’s all about building those relationships.
✨Tip Number 3
Brush up on your customer service knowledge. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out when discussing your background during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Supporter Experience Officer
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and provided support in previous roles, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Supporter Experience Officer role. Mention how your background aligns with our mission to save lives at sea and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team and support our lifesaving mission.
How to prepare for a job interview at RNLI
✨Know Your Stuff
Before the interview, make sure you understand the RNLI's mission and values. Familiarise yourself with their work and how the Supporter Experience Officer role contributes to saving lives at sea. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue. Be ready to discuss how you can apply these skills in a fast-paced environment like RNLI.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewers. This could be about the team dynamics, the challenges faced in the role, or how success is measured. Asking insightful questions shows your enthusiasm and helps you gauge if the role is the right fit for you.
