At a Glance
- Tasks: Support volunteers with calls, resources, and materials to enhance their experience.
- Company: Join the RNLI, a charity dedicated to saving lives at sea.
- Benefits: Flexible part-time hours, meaningful work, and a chance to make a difference.
- Other info: Diverse and inclusive workplace committed to safeguarding and volunteer support.
- Why this job: Be part of a passionate team making a real impact in the community.
- Qualifications: Customer service skills and experience in an office environment are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. An exciting opportunity has arisen to join our Volunteer Experience Team. We are looking for someone with excellent customer service skills to provide all our volunteers, supporters and enquirers to feel and ensure that the RNLI is the most loved and best supported charity.
Your role
- Receiving and making telephone calls with our volunteers (this will be with our volunteers in our Retail Shops, Fundraising and Engagement teams)
- Supporting our volunteers with the creation of support materials on RNLI systems which include marketing posters, invitations, and tickets
- Supporting our volunteers with the provision of resources, including sourcing RNLI mascots and marquees, collection equipment and shop merchandise
- Taking telephone payments of all kinds, setting up and cancelling memberships and processing online shop orders in order to assist with Supporter Experience and Retail delivery at peak times
- Efficiently using a number of different systems
- Meeting agreed deadlines to deliver against performance indicators and service level agreements
About You
As a Volunteer Experience Officer, you will provide a first-class service to all retail and engagement volunteers, key individuals and volunteer groups to secure support, nurture relationships and increase levels of engagement. You will also be a proactive team player who can juggle priorities. To be considered for this role you will need to have:
- Proven customer service skills
- Experience of receiving and making telephone calls regularly
- Experience of using a variety of database and systems
- Experience of working in an office based environment
So, if you have a passion for fundraising and volunteering and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Volunteer Experience Officer - P/T (28 hours) in Poole employer: RNLI
The RNLI is an exceptional employer, dedicated to saving lives at sea while fostering a supportive and inclusive work culture. As a Volunteer Experience Officer, you will enjoy flexible working hours, opportunities for personal growth, and the chance to make a meaningful impact within a passionate team. With a commitment to diversity and safeguarding, the RNLI ensures that all employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Volunteer Experience Officer - P/T (28 hours) in Poole
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at RNLI. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like RNLI directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on RNLI’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Volunteer Experience Officer - P/T (28 hours) in Poole
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Volunteer Experience Officer - P/T (28 hours) at RNLI, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Volunteer Experience Officer - P/T (28 hours), customise your documents to fit the vibe of RNLI. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at RNLI
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of RNLI. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with RNLI's needs. They’ll want to know that you can commit without compromising your passion for the work!
