At a Glance
- Tasks: Lead the RNLI's CRM platform to enhance user engagement and support lifesaving missions.
- Company: Join the RNLI, a charity dedicated to saving lives at sea.
- Benefits: Make a real impact while enjoying a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and impactful organisation.
- Why this job: Be part of a team that saves lives and drives meaningful change.
- Qualifications: Experience in product ownership and managing CRM platforms is essential.
The predicted salary is between 63000 - 77000 £ per year.
About us
The RNLI is a charity with the purpose to save lives at sea with a vision to save every one. We provide a 24-hour lifeboat search and rescue service, lifeguards, fundraising, and drowning prevention. Our frontline lifesavers and fundraisers need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.
Your role
This is an exciting opportunity to make a real difference. You will be coming into this new role at an interesting time as we shape the organisation to take on the challenges of the future with the delivery of our 5-Year Plan (2026 to 2030) in support of our overall RNLI strategy 2040. As FM&M Product Owner you will be responsible for the strategic ownership, adoption, optimisation and continuous improvement of the RNLI's CRM platform and associated tools and capabilities. Working closely with business stakeholders, suppliers, technology teams and data teams, you will take ownership, define and maintain the CRM backlog, roadmap, prioritise demand, champion user needs and ensure that CRM capabilities support organisational objectives. You will lead and develop a team of CRM Specialists, creating a high-performing, resilient and continuously improving function whilst ensuring key knowledge and capabilities are sustained for the future. Acting as the primary business and technical owner of the CRM product you will balance strategic outcomes, business priorities, user experience, platform capability, operational stability and value delivery, while providing leadership across CRM-related initiatives, ensuring that investments in CRM technology deliver measurable benefits to the organisation.
About You
To be considered as our new FM&M Product Owner you will be someone who is passionate about delivering value through technology and constantly seeks opportunities for improving user experiences. You will also need:
- Demonstrable product ownership experience
- Experience managing enterprise CRM platforms
- Experience building and maintaining product roadmaps
- Experience defining and prioritising backlogs and requirements
- Proven experience working with third-party suppliers and delivery partners
- Has supported organisational change and technology adoption
- Experience in managing internal and external suppliers or vendors
- Knowledge of Fundraising and Marketing
- Excellent communications, team building and negotiation skills
- Degree-level qualification or equivalent professional experience
If this sounds like you, and you are someone who is naturally curious, proactive and customer-focused, with the ability to balance business priorities, user needs and technical considerations whilst taking ownership of outcomes and championing change that helps the RNLI maximise the value of its CRM platform in support of its lifesaving mission.
Product Owner FM&M in Poole employer: RNLI
The Royal National Lifeboat Institution (RNLI) is an exceptional employer, offering a unique opportunity to contribute to a life-saving mission while enjoying a supportive and collaborative work culture. With a focus on employee growth and development, RNLI provides comprehensive training and career advancement opportunities, all within a flexible hybrid working model based in the beautiful city of Perth. Join us to make a meaningful impact in your community and beyond!
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner FM&M in Poole
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like RNLI!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at RNLI would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at RNLI through your school's career services!
We think you need these skills to ace Product Owner FM&M in Poole
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner FM&M, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner FM&M position at RNLI. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at RNLI
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
