About us
For over 200 years, the Royal National Lifeboat Institution (RNLI) has had a singular purpose: to save lives at sea. Operating from more than 230 lifeboat stations, providing lifeguard cover on hundreds of beaches, and supported by over 50,000 volunteers, the RNLI has saved more than 147,000 lives to date.
As demand for our services continues to grow and evolve, the RNLI is seeking a Head of Digital Services to ensure that the RNLI's live digital services are reliable, resilient, secure and fit for purpose.By providing strong strategic leadership of Digital ("Run"), this role will enable the organisation to deliver change and transformation without compromising operational stability or frontline lifesaving services.
The Opportunity
As Head of Digital Services, you will be responsible for the strategic leadership, management and assurance of the RNLI's live digital services ("Run").
You will hold responsibility for the performance, resilience, security and sustainability of all live services, including application and data support, infrastructure, connectivity, end-user services, service management and operational information security.
As a key member of our Leadership Team, you will partner closely with the CDIO and Change leaders to ensure that digital transformation is operationally viable, supportable and sustainable, and that the organisation can safely absorb change at pace while maintaining stable and reliable services.
About you
As our Head of Digital Services, you will draw on your highly collaborative approach, passion for service excellence andmotivation to work specifically for the RNLI. Your application will need to demonstrate:
- Senior leadership experience running large-scale, business-critical digital services within a complex organisation.
- Proven accountability for application support, data support and infrastructure operations.
- Strong background in IT Service Management, service performance and operational resilience.
- Experience managing a run / operational delivery IT and digital function.
- Ability to advise and support executive leadership with risk-based, evidence-led operational insight.
- Experience operating through periods of significant organisational and digital change.
Some of the benefits
- Salary Up to £90,000 (dependent on experience)
- Flexible working
- 26 days' annual leave plus Bank Holidays
- Competitive pension scheme
- Life assurance
- Health cashplan option
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Head of Digital Services in Poole employer: RNLI
RNLI is an exceptional employer that values its team members and fosters a supportive work culture, offering flexible working arrangements from home while allowing for meaningful travel across Scotland. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth, all while contributing to a vital cause that saves lives at sea. Join us to be part of a passionate team dedicated to making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Services in Poole
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like RNLI are looking for when hiring for a Head of Digital Services.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to RNLI for the Head of Digital Services, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at RNLI as a Head of Digital Services, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out RNLI’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Services.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at RNLI, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with RNLI's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at RNLI. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at RNLI
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that RNLI uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at RNLI. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
