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- Tasks: Support RNLI supporters and customers with excellent service and efficient communication.
- Company: Join the RNLI, a dedicated team saving lives at sea.
- Benefits: Be part of a meaningful mission while developing your skills in a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference by helping others and contributing to lifesaving efforts.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About The Role
As an Experience Team Officer, you will be focused on:
- Working across all areas of the Experience teams where you are needed most
- Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
- Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
- The accurate processing of RNLI campaign responses and donations
- Being versatile, and being flexible in your approach to learning new tasks across the wider experience team
About You
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment. You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
Qualifications
To be considered for this role you will need to have:
- Educated to GCSE standard, or equivalent – English essential
- Proven customer service skills – telephone and administration
- Contact Centre experience desirable
- Experience of working in an office-based environment
- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases
So, if you have a passion for fundraising and customer service and are looking to be part of an exciting new opportunity within an already established and successful team, this could be the role for you.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Experience Team Officer in Poole employer: RNLI
Contact Detail:
RNLI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Team Officer in Poole
✨Tip Number 1
Get to know the RNLI inside out! Familiarise yourself with their mission and values. When you understand what they stand for, you can tailor your conversations and show how your skills align with their goals.
✨Tip Number 2
Practice your customer service skills before the interview. Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll highlight your experience and positive attitude!
✨Tip Number 3
Be flexible and adaptable during the interview process. The RNLI values versatility, so demonstrate your willingness to learn new tasks and take on different roles within the Experience team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RNLI team and contributing to their lifesaving mission.
We think you need these skills to ace Experience Team Officer in Poole
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and fundraising shine through. We want to see that you genuinely care about making a difference and are excited about the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any roles where you've worked under pressure. We love seeing how your background aligns with what we do at RNLI.
Be Clear and Concise: In your written application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at RNLI
✨Know Your RNLI
Before the interview, take some time to research the RNLI and its mission. Understanding their purpose of saving lives at sea will help you connect your answers to their values and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a challenging situation effectively, as this is crucial for the Experience Team Officer role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Practice responding to situations where you had to maintain professionalism while dealing with difficult customers or tight deadlines.
✨Demonstrate Flexibility and Team Spirit
The role requires versatility and a proactive team approach. Be prepared to discuss how you've adapted to new tasks in previous jobs and how you work collaboratively with others to achieve common goals.