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For Companies At a Glance
- Tasks: Provide data support and ensure reliable information for lifesaving operations.
- Company: Join the RNLI, a dedicated team saving lives at sea for 200 years.
- Benefits: Competitive pension, flexible working, 26 days leave, and health plans.
- Why this job: Make a real difference by supporting data that saves lives every day.
- Qualifications: Experience in L1/L2 data support and strong communication skills.
- Other info: Inclusive culture valuing diversity and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Our purpose is simple: to save lives at sea. For 200 years, our lifeboat crews and lifeguards have shown selfless courage to rescue those in peril on the water. Behind them is a dedicated, talented team making it all possible. This is your chance to join that team and use your skills to help save lives every day.
Role
As Data Support Analyst, you’ll be the first point of contact for data support at the RNLI. You’ll provide Line 1 and Line 2 production support across our data platforms, triaging incidents, restoring service quickly, and preventing repeat issues. Your work will keep our datasets, pipelines, APIs, and gateways healthy so colleagues and volunteers can rely on timely, trustworthy information.
Working pattern
This is primarily an on-site role at our Support Centre in Poole (minimum three days a week) and shift-based. Shifts rotate between:
- 07:00 – 15:00
- 09:00 – 17:00
- 11:00 – 19:00
Due to the 24/7 nature of our lifesaving service, support is sometimes required by our end-users outside core hours. We’ll work with you to accommodate personal circumstances where possible, but you should be able to commit to this schedule.
What you’ll do
- Own L1/L2 incident and request management for Power BI datasets, refreshes, gateways, and workspace access.
- Monitor Databricks jobs, Azure Service Bus queues, ETL pipelines, and Gravitee API gateways, taking action on alerts and following runbooks.
- Fix issues fast, update tickets and communications, and escalate to engineering or vendors when needed.
- Prevent recurrence by contributing to problem reviews, documenting known errors, and improving knowledge articles.
- Complete standard changes and access requests safely within SLAs.
- Produce simple weekly insights on trends, recurring failures, and time to restore, feeding improvements into backlogs.
About You
You’re calm under pressure, great at triage, and passionate about making complex platforms reliable. You’ll bring:
- Hands‑on experience in L1/L2 support for data products.
- Confidence using ticketing tools and service workflows (ITIL experience is a bonus).
- Practical knowledge of at least some of: Databricks, Azure Service Bus, SnapLogic, Gravitee, data observability tools, and basic SQL for triage.
- Clear written and verbal communication, with a focus on first‑time fix and customer service.
The tech we use
Power BI Service and Gateway, Databricks lakehouse, Azure Service Bus, Gravitee API management, and data observability tooling.
What we offer
- Competitive pension scheme.
- Flexible working and a culture that values work-life balance.
- 26 days’ annual leave plus Bank Holidays.
- Life assurance.
- Excellent health and dental cash plan.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero‑tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world‑class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Data Support Analyst x 2 in Poole employer: RNLI
Contact Detail:
RNLI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Support Analyst x 2 in Poole
✨Tip Number 1
Network like a pro! Reach out to current employees at the RNLI or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to data support. We should also be ready to discuss our hands-on experience with tools like Databricks and Azure Service Bus.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we’ve triaged incidents or resolved issues quickly in past roles. This will highlight our ability to keep data platforms reliable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the RNLI team.
We think you need these skills to ace Data Support Analyst x 2 in Poole
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for data support and helping others shine through. We want to see how your skills can contribute to our mission of saving lives at sea!
Tailor Your Experience: Make sure to highlight your hands-on experience with L1/L2 support and any relevant tools like Databricks or Azure Service Bus. We love seeing how your background aligns with what we do!
Be Clear and Concise: Use clear and straightforward language in your application. We appreciate good communication skills, so make it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at RNLI
✨Know Your Data Tools
Familiarise yourself with the specific data platforms mentioned in the job description, like Databricks and Azure Service Bus. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've triaged incidents or resolved issues in previous roles. Highlight your calmness under pressure and your ability to restore service quickly, as this is crucial for the Data Support Analyst position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be dealing with various stakeholders, showcasing your written and verbal communication skills during the interview will be key to demonstrating your customer service focus.
✨Show Your Commitment to Values
Research the RNLI's values of trustworthiness, courage, selflessness, and dependability. Be prepared to discuss how you embody these values in your work and how they align with your personal ethos, as cultural fit is just as important as technical skills.
