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- Tasks: Coordinate and programme training courses for lifesavers and staff at RNLI College.
- Company: Join the RNLI, a charity dedicated to saving lives at sea.
- Benefits: Competitive salary, flexible working, 26 days leave, and an outstanding pension scheme.
- Other info: Inclusive environment valuing diversity and commitment to safeguarding.
- Why this job: Make a real difference by supporting lifesavers through essential training.
- Qualifications: Strong organisational skills and customer service experience; Microsoft Office knowledge required.
The predicted salary is between 29951 - 35236 £ per year.
About Us
The RNLI College is the home of training for our charity’s lifesavers and staff. Overlooking Poole Harbour on England’s South Coast, the college welcomes lifeboat crew members, lifeguards and staff from around the RNLI’s operating areas, who visit for training and to make use of our training facilities – including a lifeboat bridge simulator and sea survival pool.
Some of the benefits:
- Salary: £29,951 - £35,236 (dependent on experience)
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Outstanding pension scheme
- Life assurance
Your role
You’ll be part of a team dedicated to supporting our Training Managers in programming and co-ordinating training courses for our lifeboat crew members, lifeguards and staff. These courses may be held at the RNLI College, in one of our Regional bases, Lifeguard Support Centres or Lifeboat stations.
Your Responsibilities Will Include:
- Creating and maintaining training programmes for all Learning and Development teams
- Acting as the first point of contact for course programming enquiries and offering specific learner guidance regarding course enrolments and cancellations
- Acting as an Ambassador and point of contact for any external training providers to the college, ensuring their needs are met.
About You
The ideal candidate will possess excellent organisational skills, attention to detail and the ability to deliver excellent customer service. A good working knowledge of Microsoft Office is essential, whilst experience with SharePoint, Microsoft Dynamics AX and Learning Management Systems would be desirable.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Learning and Development Services Coordinator employer: RNLI
Contact Detail:
RNLI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the RNLI College on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the RNLI’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly cares about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to training coordination and customer service. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Learning and Development Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning and Development Services Coordinator role. Highlight your organisational skills and any relevant experience that aligns with the responsibilities mentioned in the job description.
Showcase Your Customer Service Skills: Since you'll be acting as a point of contact for course programming enquiries, it's crucial to demonstrate your excellent customer service abilities. Share examples from your past experiences where you’ve gone above and beyond to help others.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. A polished application reflects your commitment to quality and professionalism.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at RNLI
✨Know Your Stuff
Familiarise yourself with the RNLI's mission and values. Understand their commitment to safeguarding and diversity, as well as the specific responsibilities of the Learning and Development Services Coordinator role. This will show your genuine interest in the organisation and how you align with their goals.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that highlight your organisational skills and attention to detail. Think about times when you successfully coordinated training programmes or managed multiple tasks simultaneously, as these are key aspects of the role.
✨Be Ready for Customer Service Scenarios
Since excellent customer service is crucial, be prepared to discuss how you've handled enquiries or resolved issues in previous roles. Consider role-playing potential scenarios with a friend to practice your responses and demonstrate your problem-solving abilities.
✨Tech Savvy is Key
Brush up on your Microsoft Office skills and be ready to discuss any experience you have with SharePoint, Microsoft Dynamics AX, or Learning Management Systems. If you’re not familiar with these tools, take some time to learn the basics so you can confidently address any questions during the interview.