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- Tasks: Support volunteers and staff with guidance, resolve requests, and manage records efficiently.
- Company: Join the RNLI, a dedicated organisation saving lives at sea.
- Benefits: Competitive salary, flexible working, 26 days leave, and excellent pension scheme.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Make a real difference while working in a supportive and dynamic environment.
- Qualifications: GCSE/Junior Certificate level or relevant experience; strong IT and customer service skills.
The predicted salary is between 25877 - 30444 £ per year.
Salary: €31,659 to €37,246 / £25,877 to £30,444 (dependent on experience)
Contract type: Permanent
Hours: Full-Time
Location: Swords, Co Dublin, Ireland
Location description: Hybrid working arrangement between home and our Ireland Regional Base in Swords, with a minimum of 2 days required in the office.
Interview location: Regional Office, Swords
Interview date: w/c 4th May
Closing Date: 14-04-2026
Reference: 21400
About us: Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We are looking for a Regional Business Support Administrator to join our Business Support Team in Ireland. The Business Support Team supports the RNLI through front-line support services and guidance to volunteers and staff in the Ireland Region.
Some of the benefits:
- Salary - €31,659 to €37,246 / £25,877 to £30,444 (dependent on experience)
- Flexible working
- 26 days annual leave plus Bank Holidays
- Outstanding pension scheme
- Life assurance
- Health plan
Your role: As a Regional Business Support Administrator, you will:
- Act as a regional point of contact for volunteers and staff for planned and reactive support and guidance, ensuring continuity of service.
- Resolve requests from Regional Teams using initiative to resolve issues and support requirements, ensuring an appropriate level of customer service.
- Accurately and efficiently process tasks and maintain records utilising various in-house systems.
- Liaise with suppliers and stakeholders to create stock and non-stock orders and process payments in line with Standing Financial Instructions whilst demonstrating commercial awareness.
- Organise travel, accommodation and expenses requirements for volunteers, adopting a proactive approach to minimise costs whilst adhering to budgetary guidelines.
- Processing of relief payments in line with defined procedures and coordinating relief cover as required to maintain service.
- Provide support in the planning and coordination of meetings and events, including note taking.
About you: You will be a positive people person, able to work to reactive and planned workloads and pressures in a fast-paced environment. You will have strong customer service and communication skills and be able to build rapport with volunteers and staff.
To be considered for the Regional Business Support Administrator, you will need:
- To be qualified to GCSE/Junior Certificate level or have relevant experience.
- IT skills, including Microsoft Office, customer service training or experience.
- Experience of working with volunteers would be of benefit.
If you have the skills and experience to be our Regional Business Support Administrator, this could be the role for you. Please apply via the button shown.
Safeguarding: The RNLI is committed to safeguarding, protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.
Diversity at the RNLI: Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable) and helping us work towards Our Vision: To save Every One.
Regional Business Support Administrator - Ireland in Hull employer: RNLI
Contact Detail:
RNLI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Business Support Administrator - Ireland in Hull
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the RNLI on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We want to showcase our skills in handling reactive workloads and building rapport with volunteers.
✨Tip Number 3
Don’t forget to research the RNLI’s mission and values! Understanding their commitment to saving lives at sea will help us align our answers during the interview and show we’re a great fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how our experience matches the job description perfectly.
We think you need these skills to ace Regional Business Support Administrator - Ireland in Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Business Support Administrator role. Highlight your relevant experience and skills that match the job description, especially your customer service and IT skills.
Show Your Passion: Let us see your enthusiasm for the RNLI's mission in your application. Share any experiences or motivations that connect you to our purpose of saving lives at sea, as this will resonate with us during the selection process.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information logically so we can easily see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that your application goes directly to us and is processed efficiently. Plus, it shows you're serious about joining our team.
How to prepare for a job interview at RNLI
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Regional Business Support Administrator. Familiarise yourself with the tasks mentioned in the job description, like processing requests and liaising with volunteers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with volunteers and staff, be prepared to discuss your customer service experience. Think of specific examples where you've resolved issues or provided support. Highlighting your ability to build rapport will show that you're a great fit for the team.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as managing multiple requests or coordinating events. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your IT Proficiency
As the role requires IT skills, especially with Microsoft Office, be ready to discuss your experience with these tools. You might even want to mention any specific projects where you've used these skills to improve efficiency or support your team. This will show that you're not just capable but also proactive in utilising technology.