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- Tasks: Lead impactful user research projects to enhance accessibility and inclusion.
- Company: Join RNID, a national charity dedicated to supporting those with hearing loss.
- Benefits: Enjoy 28 days annual leave, flexible working, and a competitive salary.
- Why this job: Make a real difference in people's lives through meaningful research.
- Qualifications: Experience in user research and a passion for inclusivity.
- Other info: Remote-first role with regular UK travel for hands-on research activities.
The predicted salary is between 40000 - 45000 ÂŁ per year.
Location: remote (with regular UK travel required)
Hours: 35 hours
Contract type: Permanent
Salary: ÂŁ40,000-ÂŁ45,000 pa
Application deadline: 23 March 26
About RNID
We are RNID, the national charity supporting 18 million people in the UK who are deaf, have hearing loss or tinnitus. We’re working to end discrimination, improve hearing today, and fund world‑class research to restore hearing and silence tinnitus. Partnering across industry, government, charities and education, we drive meaningful change nationwide. With a proud history and bold ambitions, we embrace innovation while valuing the power of local, community‑based support.
Join our team
At RNID, we have ambitious plans to create real impact for our communities — and we need the right people to make it happen. We’re a remote organisation with colleagues across the UK, coming together twice a year for inspiring Staff Summits to connect, share ideas and learn. We combine the best of digital and in‑person working and offer sector‑leading flexible working from day one to support life outside work. Our values being connected, insightful, curious and passionate, shape everything we do.
The Senior User Researcher will:
- Lead user research consultancy for corporate partners to improve accessibility and inclusion
- Manage end‑to‑end research projects independently
- Lead research for RNID’s digital and service design work
How This Role Feeds Into RNID’s Strategy
The Insight and Evidence Team drives RNID’s mission by producing user‑centred evidence that shapes products, services and policy. This role strengthens our consultancy offer, builds partnerships, and ensures our services are inclusive, embedding accessibility and lived experience at the heart of everything we do.
What Makes This Role Exciting And Unique
This is a rare opportunity to lead impactful research that improves lives, working across sectors to grow an accessibility‑and inclusion‑focused consultancy within a values‑driven, remote‑first organisation. The role is remote‑first, with regular UK travel for in‑person usability testing, interviews, workshops and other research activities.
You will be responsible for…
- Managing end‑to‑end user research projects, both internally and for external clients, as part of the wider research team but as the only UX researcher at RNID.
- Scoping and quoting for new consultancy work, aligning with RNID’s strategic priorities.
- Improving research practices and embedding inclusive design principles across RNID.
- Working closely with the Corporate Partnerships team to develop new opportunities.
- Personally delivering hands‑on research, including recruitment, incentives, logistics, analysis and reporting, rather than overseeing delivery by others.
What You Will Be Doing
- Lead qualitative and quantitative user research projects end‑to‑end, delivering high‑quality insights that shape inclusive products and services.
- Scope and quote for new consultancy work, aligning research goals with client needs and RNID’s strategic priorities.
- Develop and manage relationships with corporate partners, contributing to proposals and identifying new opportunities.
- Lead user research for RNID’s own digital and service offerings, embedding UX principles and accessibility throughout.
- Collaborate across teams to embed inclusive, evidence‑led design into RNID’s work.
- Use a broad range of research methods, including interviews, focus groups, workshops, co‑design, in‑person testing and remote research across both digital and physical services.
You
You’re an experienced, strategic user researcher who thrives in client‑facing roles and confidently leads projects independently. You communicate insights clearly, apply inclusive design principles, and are passionate about driving meaningful change for people who are deaf, have hearing loss or tinnitus. You’re committed to ethical, accessible research and value lived experience. BSL skills aren’t essential, but experience using BSL is welcomed.
Qualifications
No formal qualifications are required.
What We Can Offer You
Your benefits include: 28 days annual leave plus all
Senior User Researcher in London employer: RNID
Contact Detail:
RNID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching RNID’s mission and values. Show us how your experience aligns with our goals of improving accessibility and inclusion. Tailor your responses to highlight your passion for making a difference in the lives of those with hearing loss.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your past projects and how they relate to user research. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at RNID.
We think you need these skills to ace Senior User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience in user research, especially any work that aligns with accessibility and inclusion, as these are key values for us at RNID.
Showcase Your Passion: We want to see your enthusiasm for improving lives through research. Share specific examples of how your work has made a difference, particularly in relation to supporting those who are deaf or have hearing loss.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at RNID
✨Know Your Audience
Before the interview, take some time to research RNID and their mission. Understand their values of being connected, insightful, curious, and passionate. This will help you tailor your responses to show how your experience aligns with their goals.
✨Showcase Your Research Skills
Prepare to discuss specific user research projects you've led in the past. Be ready to explain your methodology, the challenges you faced, and how your insights drove meaningful change. Highlight any experience with accessibility and inclusion, as this is crucial for the role.
✨Demonstrate Collaboration
Since the role involves working closely with corporate partners and other teams, be prepared to share examples of how you've successfully collaborated in previous roles. Emphasise your ability to build relationships and communicate effectively with diverse stakeholders.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about RNID’s current projects or future plans. This shows your genuine interest in the organisation and helps you assess if it’s the right fit for you.