Journey & Cross Sell Manager

Journey & Cross Sell Manager

Join to apply for the Journey & Cross Sell Manager role at RNID. This role is fully remote within the UK.

Base pay range

• Location: remote, UK.
• Salary: £38,000 – £40,000 per annum, equivalent to full‑time.
• Hours: 21–28 hours per week.
• Contract type: part‑time, permanent.
• Application deadline: 12 January 2026.
• Interview dates: 19 and 20 January 2026.

About RNID

We are RNID: the national charity supporting 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together we will end the discrimination faced by our communities, help people hear better now and fund world‑class research to restore hearing and silence tinnitus.

RNID works with partners across industry, government, charity, education and more to change life for the better and champions the latest technology. We value a friendly face in local communities to support people where they need it most.

Key responsibilities

• Developing engaging email and multi‑channel journeys to help people hear better now, protect the nation’s hearing and change public attitudes towards deaf people.
• Identifying key opportunities to connect new and existing donor audiences with our work to transform society, systems and individual lives.
• Connecting audiences with the most appropriate next engagement to deepen relationships.
• Improving and iterating on existing supporter journeys, setting priorities and contributing to cross‑sell strategy.
• Building, designing and delivering supporter journeys on Microsoft Dynamics that encourage actions such as donating, campaigning or caring for hearing health.
• Working closely with Marcomms, Insight and Policy and Fundraising to tailor journeys for different audiences.
• Maintaining oversight of journeys and email across the charity.
• Setting and monitoring KPIs, creating an insight‑led culture of test‑learn‑improvement.

What we’re looking for

• Experienced professional passionate about developing supporter journeys that build loyalty and inspire action.
• Supporter‑focused, analytical and driven to make meaningful change.
• Excited by the idea of building relationships with supporters and people impacted by deafness, hearing loss or tinnitus.
• Thrives in an agile, collaborative digital environment.

What we can offer you

• 28 days annual leave plus all bank holidays.
• 2 wellbeing days for extra flexibility.
• Sickness benefit entitlement from day 1.
• Fully remote working with no core hours.
• £26 remote working allowance per month.
• In‑person whole staff conferences throughout the year.
• Pension scheme with 4% employer contribution.
• Employee assistance programme for counselling.
• Additional benefits for maternity, paternity and adoption.
• Hospital Saturday Fund health benefit.
• Access to an event ticketing platform.

Our commitment to diversity

We are committed to supporting our staff, including making reasonable adjustments. If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss options.

RNID is a Disability Confident Leader and offers interviews to any candidate who discloses a disability and meets the minimum criteria for the role.

Seniority level

Mid‑Senior level

Employment type

Part‑time

Job function

Other