At a Glance
- Tasks: Manage community services supporting people with hearing loss and tinnitus.
- Company: Join a leading organisation dedicated to improving lives through community support.
- Benefits: Flexible working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Remote work options available; we value diversity and encourage all to apply.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in service delivery and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
You will be joining us at an exciting time as we continue to grow our reach to support people who are deaf, have hearing loss or tinnitus through our RNID Near You community services. These services are delivered in accessible local community settings through a local coordinator and volunteers to offer:
- practical hearing aid support
- information on hearing loss and tinnitus
- hearing checks
You will have responsibility for the successful management and delivery of these services across your area.
Responsibilities
- Manage your service hubs to ensure high quality, standardised delivery of RNID Near You – meeting performance and KPI targets delivery within budget with an eye to continuous improvement.
- Support your team through positive and encouraging line management to deliver RNID Near You to the highest standards.
- Work with the Community Services Development Team to record and collate KPI information ensuring that your services are delivering to target and act quickly to ensure plans are in place to remedy poor performance.
- Liaise with key partners and stakeholders to deliver mutual satisfaction of performance and ensure long term funding of our services.
Essential Criteria
- You will have a strong background in service delivery to target and to a high standard.
- You will have experience of supporting staff or volunteers to deliver high quality service activity.
- You will have an eye for detail and record keeping (monitoring and evaluation).
- You will have experience of preparing and managing budgets with knowledge of routine finance and budget processes.
- You can work remotely and use technology to not be limited by geography.
- You will be deaf aware and fully committed to the RNID EDI principles in every aspect of your work.
Diversity and Inclusion
We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Service Manager – Community Services, Scotland in Glasgow employer: RNID
Join us as a Service Manager in Scotland, where you'll be part of a dynamic team dedicated to supporting individuals with hearing loss and tinnitus. We pride ourselves on fostering a positive work culture that values diversity and inclusion, offering robust employee growth opportunities and the chance to make a meaningful impact in local communities. With our commitment to continuous improvement and high-quality service delivery, you will find a rewarding environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager – Community Services, Scotland in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the community services sector, especially those connected to RNID. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show your passion for the cause! When you get the chance to speak with potential employers, let them know why supporting people with hearing loss matters to you. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to service management and community engagement. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support those with hearing loss.
We think you need these skills to ace Service Manager – Community Services, Scotland in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service delivery and team management. We want to see how your skills align with our mission at RNID Near You!
Show Your Passion:Let us know why you're excited about supporting people with hearing loss or tinnitus. Share any personal experiences or motivations that drive you to work in this field – it really helps us connect with your application.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RNID
✨Know Your Stuff
Make sure you understand the RNID Near You services inside out. Familiarise yourself with their mission, values, and the specific needs of the community they serve. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or volunteers in the past. Highlight your ability to motivate and support others, as this role requires strong line management skills. Think about specific challenges you've faced and how you overcame them.
✨Be Data Savvy
Since you'll be responsible for monitoring performance and KPIs, brush up on your data management skills. Be ready to discuss how you've used data to improve service delivery in previous roles. This will demonstrate your attention to detail and commitment to continuous improvement.
✨Embrace Technology
As remote work is part of the job, be prepared to talk about your experience with technology and how it has helped you manage services effectively. Share any tools or software you've used to enhance communication and service delivery, showing that you're adaptable and tech-savvy.
