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- Tasks: Lead and coordinate community drop-in services for hearing aid support.
- Company: RNID, a national charity dedicated to supporting those with hearing loss.
- Benefits: Remote work, flexible hours, and the chance to make a real difference.
- Other info: Join a diverse team committed to ending discrimination and improving lives.
- Why this job: Empower local communities and support individuals in need of hearing assistance.
- Qualifications: No essential qualifications, just a passion for helping others and good IT skills.
The predicted salary is between 30000 - 40000 £ per year.
Remote working, Lothians. Initially fixed-term contract until 31 March 2027. Lead the continued successful development and delivery of the RNID Near You community service across the NHS Lothian area, supporting local communities through drop-in sessions offering practical hearing aid support.
You will be responsible for co-ordinating around 20 drop-in services and be able to recruit, train and manage a team of up to 40 volunteers to deliver the service across your area. You will have responsibility for the set up and running of these clinics and have good local knowledge of your area in order to seek new opportunities for delivery of our RNID Near You services.
We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be some travel to venues where we will provide drop-in clinics in community settings.
You want to make a difference in people's lives and love to interact with various audiences, including volunteers, health & care professionals and service users. You have experience managing events, your own workload and are able to work evenings/weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word. No essential qualifications but a good standard of written English and attention to detail is a requirement.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better. We also know the value of a friendly face in local communities to support people where they need it most.
With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Service Coordinator - Customer Care in Edinburgh employer: RNID
Contact Detail:
RNID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Customer Care in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in community services or healthcare. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your passion! When you get the chance to speak with potential employers, let them know why you're excited about supporting people with hearing loss. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to service coordination and community engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Coordinator - Customer Care in Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for supporting people with hearing loss. Share any personal experiences or motivations that drive you to make a difference in this field. It’s all about connecting with our mission!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience, especially in managing events and working with volunteers. We want to know how your skills align with the role of Service Coordinator.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and check for spelling and grammar errors. Attention to detail is key, and we appreciate well-structured applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RNID
✨Know Your Community
Familiarise yourself with the local area and its needs. Research the demographics and any specific challenges faced by people with hearing loss in the Lothians. This will help you demonstrate your commitment to supporting the community during the interview.
✨Showcase Your Event Management Skills
Prepare examples of past experiences where you've successfully managed events or coordinated teams. Highlight your ability to recruit, train, and manage volunteers, as this is crucial for the role. Be ready to discuss how you handle logistics and ensure smooth operations.
✨Demonstrate Empathy and Communication Skills
Since you'll be working closely with individuals who have hearing loss, it's essential to show your understanding and sensitivity towards their needs. Practice articulating how you would assist clients with hearing aids and provide clear guidance while respecting their individual wishes.
✨Be Tech-Savvy
Brush up on your IT skills, especially with Microsoft Office applications. Be prepared to discuss how you use these tools to manage your workload effectively. You might even want to mention any specific software or systems you've used in previous roles that could be relevant.