Content Designer

About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world‑class research to restore hearing and silence tinnitus.

• Location: Remote, UK.
• Hours: 35 per week
• Contract type: Permanent
• Application deadline: 12th August
• Interview Dates: 25th & 26th August
• About RNID

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world‑class research to restore hearing and silence tinnitus.

RNID has a proud history and big ambitions.

We’re focused on making the greatest impact possible across the whole of the UK.

We champion the latest technology and the opportunities it brings.

We also know the value of a friendly face in local communities to support people where they need it most.

Join our team

At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team.

We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between.

We come together in person two or three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues.

Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation.

We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector‑leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world.

We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

• Does that sound like a good fit? If so, we can’t wait to hear from you…
• The Content Designer for our Marketing and Communications team will focus and lead on:
• Managing and continuously improving the RNID website
• Designing and building digital products and services to meet both user and organisational needs
• Collaborate with stakeholders across the charity to deliver website content and digital solutions

As a Content Designer, you will use insight and evidence to design user‑centred content and experiences for RNID’s products and services.

You will use your experience in content design to proactively deliver the organisation’s objectives, in collaboration with colleagues.

You will apply content design standards and methods to make sure our solutions are based on evidenced need, highlighting opportunities for improvement across our work.

What You Will Be Doing

You will

• Understand user needs and recommend content design approaches that suit the product or service
• Make complex information and processes easy to understand, presenting the right information in the right format to meet user need.
• Design the structure, layout, and hierarchy of content to meet user needs.
• Work with our other Content specialists to create a website that achieves its purpose: The RNID website exists to build and grow meaningful relationships between RNID, people with lived experience, and people connected to our cause so that we can drive change towards a more inclusive UK.
• Advocate for content design approaches and influence how content is approached across the matrix.
• You
• Confident, purpose driven and have a knowledge or willingness to learn about deaf culture.
• Proven experience in content design or UX writing for websites or digital products.
• Experience creating wireframes and prototypes.
• Excellent communication and collaboration skills, with the ability to work closely with designers, researchers, subject‑matter experts, product managers and developers.
• Experience applying content standards to your work e. g. style guides.
• Knowledge of accessibility best practice for digital content e. g. WCAG.
• Understanding and experience of user research methods and the ability to translate insights into actionable design strategy.

Qualifications

Professional experience in content design. No formal qualifications are needed for this role.

• What We Can Offer You
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Fully remote working with no core hours
• £26 remote working allowance every month
• Two in person whole staff conferences a year
• Pension scheme with 4% employer contribution
• Life Assurance of 2 x annual salary
• Employee assistance programme that provides counselling sessions
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit
• Access to a discounted event ticketing platform
• Our commitment to diversity

We are committed to supporting our staff including making reasonable adjustments.

If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you.

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions.

It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID.

We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.

It is important to note that in certain recruitment situations such as high‑peak times, the employer may need to limit the overall numbers of interviews offered.

This will include the number of interviews offered to disabled people that meet the minimum criteria for the job.

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