Eye Care Liaison Officer - Taunton

This is a front line role with the Royal National Institute of Blind People, which requires applicants to follow a specific application process. Transform lives and build a rewarding career supporting people with a condition that affects their sight. Do you want to make a difference? At RNIB, we support people living with a condition that affects their sight empowering them with lifechanging information, advocacy and emotional support. Join our team and contribute to our vital mission to ensure that no one faces this journey alone.

About the Role

This role is rewarding but can be challenging, as ECLOs support people through some of the hardest moments of their lives - fear, grief, adjustment, uncertainty. You will also be juggling multiple workstreams: patient support, clinical relationships, admin, data, reporting, and the proactive promotion of the ECLO service. You will need to be switched on, adaptable, and able to manage fast-moving, reactive situations while keeping longer term tasks on track. The right person will be able to provide steady, compassionate support while still moving forward with practical next steps.

Main duties of the job

• Provide emotional support, guidance and vital information to patients and their families and carers.
• Support people through their eye care pathway, connecting them with local and national services and advocating for them across health and social care systems.
• Build strong relationships with clinicians, social care teams and partner organisations to deliver joined up, multi-agency support.
• Handle the emotional intensity of the role with deep empathy, whilst demonstrating excellent communication skills.
• Manage multiple reactive and proactive workstreams, including patient support, admin, data entry, reporting and service promotion balancing fast-moving daily demands with longer term priorities.
• Work confidently and independently within NHS and RNIB systems and Microsoft 365, contributing effectively as part of the wider multidisciplinary team.

Professional Development

At RNIB, we provide comprehensive induction training, ongoing learning opportunities, and access to support networks. You will develop valuable skills in patient support advocacy, and multi-agency working equipping you to deliver and develop in your role as an ECLO.

To be considered, candidates are required to submit their CV and a Supporting Statement which responds to the questions below. Our shortlisting is based purely on your responses to the questions below.

• What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?
• Using examples, tell us about your experience in delivering advice or information services.
• Using examples, demonstrate how you have worked with people using a person-centred care approach.
• Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professional's role.
• Using examples and highlighting your communication styles and skills, tell us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.
• Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

What We Offer

We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.