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For Companies At a Glance
- Tasks: Lead teams to enhance client experiences and drive growth in accessible content.
- Company: Join RNIB, a progressive organisation dedicated to inclusivity for people with sight loss.
- Benefits: Enjoy 26 days holiday, enhanced family benefits, and a generous pension scheme.
- Why this job: Make a real difference in accessibility while developing your leadership skills.
- Qualifications: Proven leadership in commercial roles, ideally in print or accessibility sectors.
- Other info: Hybrid work model with opportunities for professional growth and travel.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - London or Peterborough
Contract Type: Permanent
Make accessibility the standard. As Client Success Lead, you’ll set the strategy and lead the teams that power RNIB’s Accessible Print & Content business—driving growth, profitability and exceptional client experiences, all while advancing our mission to build a more inclusive society for people with sight loss.
What you’ll do
- Own the commercial roadmap: market analysis, segmentation, and competitive insights turned into clear, ambitious plans.
- Lead and develop high-performing account & client success teams.
- Build deep, long-term partnerships with enterprise clients; boost satisfaction, retention and revenue.
- Optimise processes, forecasting and reporting; collaborate with operations on demand/capacity planning.
What you’ll bring
- Proven commercial leadership with a track record of revenue growth.
- Sector experience in print, publishing, content solutions or accessibility services (accessible formats a plus).
- B2B sales/key account expertise; strategic planning and execution skills.
- Strong people leadership, communication, negotiation and stakeholder influence.
- Passion for accessible information and RNIB’s mission; willingness to travel when required.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
How to Apply
If you’d like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.
Client Success Lead in Peterborough employer: RNIB
Contact Detail:
RNIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Lead in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Show us you’re passionate about accessibility and how you can contribute to RNIB’s goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Client Success Lead. We want to hear how you can drive growth and client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Success Lead in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Success Lead role. Highlight your commercial leadership experience and any relevant sector knowledge, especially in print or accessibility services. We want to see how your background aligns with our mission!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how you meet the essential criteria outlined in the job description. Be specific about your achievements and how they relate to driving growth and client satisfaction.
Show Your Passion: We love candidates who are passionate about accessible information and our mission at RNIB. Make sure to express your enthusiasm for the role and how you can contribute to building a more inclusive society for people with sight loss.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our culture.
How to prepare for a job interview at RNIB
✨Know Your Stuff
Before the interview, dive deep into RNIB’s mission and values. Understand their Accessible Print & Content business and how it impacts clients. This knowledge will help you demonstrate your passion for accessible information and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in developing high-performing account and client success teams. Be ready to discuss specific strategies you've implemented that drove revenue growth and improved client satisfaction.
✨Be Ready to Discuss Strategy
Since the role involves owning the commercial roadmap, think about how you would approach market analysis and competitive insights. Prepare to share your thoughts on segmentation and how you would turn these insights into ambitious plans that align with RNIB’s goals.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and future projects. This not only shows your interest but also helps you gauge if RNIB is the right fit for you. Plus, it gives you a chance to showcase your strategic thinking.
