Eye Care Liaison Officer (ECLO) - Royal London

We are the Royal National Institute of Blind People (RNIB) and we are here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK. RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our Eye Care Support Service in The Royal London Hospital. This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss. You will provide critical emotional support, information and guidance face to face within a hospital setting, remotely via digital platforms and in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.

Admin tasks are a large part of this role; you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.

• You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships.
• Key to this role will be your excellent communication and relationship building skills with patients, clinicians and a wide range of cross sector partners.
• You will have the ability to work in different hospital locations as required.
• You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems.
• Impeccable record keeping skills are also key to this role.

As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of no diagnosis without support.

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year plus bank holidays which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11 percent and a rewards platform with employee discounts across over 800 retailers.

HOW TO APPLY: To be considered, candidates are required to submit their CV and a Supporting Statement which responds to the following:

• Question 1 - What interests you about being an ECLO and what skills and qualities do you feel you would bring to the role?
• Question 2 - Using examples, tell us about your experience in delivering advice or information services.
• Question 3 - Using examples, demonstrate how you have worked with people using a person-centred care approach.
• Question 4 - Using examples, tell us how you have worked with colleagues across health, social care or community services demonstrating your understanding of each professional's role.
• Question 5 - Using examples and highlighting your communication styles and skills, tell us about your experience of influencing or motivating other professionals, resulting in positive outcomes for customers.
• Question 6 - Using examples please demonstrate your IT Literacy, knowledge of Microsoft Office 365 and your understanding of the importance of Information Governance in handling customer records.

Please see the attached formatted job description and person specification for the tasks of the role.

Please see the attached formatted job description and person specification for the tasks of the role.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.