Salary: £27,300
Contract: Permanent
Hours: 35 hours a week (Mon-Fri)
Location: Gateshead
An exciting opportunity has arisen for a permanent member of staff to join our Transcription team at Gateshead.
Main responsibilities will include:
- Producing a range of alternative formats including Large Print, Braille and Audio within the Microsoft package and other in-house programs to client specific requests
- Working to client Service Level Agreements
- Work with speed and accuracy whilst maintaining agreed quality standards
- Assisting automated production routes and delivering feedback to Team Leaders on any non-conformances
- Scanning documents through OCR software to deliver data to other members of staff.
- Proofing other members of staff’s work for any non-conformances
Skills and experience we are looking for:
- Good knowledge of the Microsoft package
- Experience of working to Service Level Agreements
- Experience of implementing process improvements
- Ability to work in a dynamic workspace
- Ability to organise time effectively, prioritising workloads and meeting deadlines.
- Experience of suggesting improvements to processes
- Experience of communicating effectively, both verbally and in writing, with people internally at different levels of the organisation and externally where appropriate
- Experience of training other members of staff and giving relevant feedback
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
How to Apply
If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.
Closing date for applications: 29th November
Interview date: WC 30 November/ 07 December
Transcription Assistant in Gateshead employer: RNIB
RNIB is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, generous benefits such as 26 days of holiday and enhanced family-friendly policies, team members are empowered to make a meaningful impact in the lives of blind and partially sighted individuals. The hybrid working model allows for flexibility while fostering collaboration within the vibrant London office environment.
