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- Tasks: Support the B2B retail team with sales coordination, customer service, and administration.
- Company: Join RNIB, a progressive non-profit dedicated to improving lives through support and advocacy.
- Benefits: Enjoy 26 days holiday, flexible hybrid work, and discounts at over 800 retailers.
- Why this job: Be part of a dynamic team driving sales success while making a positive impact.
- Qualifications: Experience in sales coordination, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Travel may be needed; hybrid workers must be near London or Peterborough.
The predicted salary is between 23795 - 45000 £ per year.
RNIB Peterborough, England, United Kingdom
RNIB Peterborough, England, United Kingdom
2 days ago Be among the first 25 applicants
This range is provided by RNIB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Hybrid – Peterborough or Kings Cross, London
The B2B Retail Sales Team Coordinator will provide dedicated support to the B2B retail team in all aspects of sales coordination, administration, and customer service.
This role will play a key part in ensuring the smooth and efficient operation of the B2B retail function, enabling the team to achieve its ambitious sales targets and deliver exceptional customer experiences
Are you a highly organised and proactive individual with a passion for supporting sales success? We\’re looking for a B2B Retail Sales Team Coordinator to join our dynamic Enterprises Directorate, specifically within our Retail Section. This role is crucial in ensuring the smooth operation of our B2B retail function, helping us achieve ambitious sales targets and deliver outstanding customer experiences.
You\’ll have the option to be based in Peterborough, London, or work in a hybrid model. You\’ll report directly to the B2B Retail Sales Lead.
What You\’ll Do:
As a B2B Retail Sales Team Coordinator, you\’ll be the backbone of our B2B retail team, providing essential support across sales coordination, administration, and customer service. Your key responsibilities will include:
- Sales Support: Efficiently process and manage all sales orders, from accurate processing to timely fulfillment and delivery. You\’ll also prepare and maintain vital sales and customs documentation, including quotations, declarations, and contracts, and coordinate seamlessly with internal departments like finance and logistics.
- Customer Service: Be the primary point of contact for B2B customer inquiries, offering prompt and professional support via phone, email, and other channels. You\’ll effectively resolve customer issues, escalating complex cases when necessary, and maintain accurate customer records within our CRM systems.
- Team Administration: Provide comprehensive administrative support to the B2B retail team, including scheduling meetings, managing calendars, and coordinating travel arrangements. You\’ll also assist with preparing sales reports, presentations, and other documents, and manage office supplies and marketing material inventory.
- Sales Development: Contribute to our growth by supporting the team in identifying and qualifying new business leads, conducting market research, and gathering competitor intelligence. You\’ll also play a role in planning and executing sales events, conferences, and other marketing initiatives.
What you’ll need to succeed in this role:
- Substantial experience in a sales coordination or administrative support role.
- Excellent organisational, communication, and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with CRM software.
- The ability to work independently and as part of a collaborative team.
- Strong attention to detail and the ability to multitask effectively.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
How to Apply
If you\’d like to apply for this opportunity, please apply online, uploading your CV which is tailored to the essential criteria in the person specification.
Travel will be required as part of the role and may involve occasional overnight stays. Hybrid workers must be commutable to either the London or Peterborough Office.
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B2B Sales Team Coordinator employer: RNIB
Contact Detail:
RNIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Sales Team Coordinator
✨Tip Number 1
Familiarise yourself with the B2B sales process and the specific challenges faced in this sector. Understanding the nuances of B2B sales will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the B2B sales field, especially those who have experience in retail. Attend industry events or webinars to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 3
Brush up on your CRM software skills, as proficiency in these tools is crucial for the role. Consider taking a short online course to enhance your knowledge and show your commitment to mastering the necessary tools.
✨Tip Number 4
Prepare to discuss your organisational and multitasking abilities in detail. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, as this will resonate well with the hiring team.
We think you need these skills to ace B2B Sales Team Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales coordination and administrative support. Use keywords from the job description, such as 'customer service', 'sales orders', and 'CRM software' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and proactive approach. Mention specific examples of how you've supported sales teams in the past and how you can contribute to RNIB's goals.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office Suite and any experience with CRM systems. Detail your communication and interpersonal skills, as these are crucial for the customer service aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the B2B Sales Team Coordinator position.
How to prepare for a job interview at RNIB
✨Showcase Your Organisational Skills
As a B2B Sales Team Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised sales orders or coordinated team activities.
✨Familiarise Yourself with CRM Software
Since the role involves maintaining customer records within CRM systems, it's crucial to show your proficiency in this area. If you have experience with specific CRM tools, be ready to discuss how you've used them to enhance customer service.
✨Prepare for Customer Service Scenarios
You'll be the primary point of contact for B2B customer inquiries, so think about common customer issues and how you would resolve them. Practising responses to potential scenarios can help you feel more confident during the interview.
✨Research the Company and Its Values
Understanding RNIB's mission and values will help you align your answers with what they stand for. Be prepared to discuss how your personal values resonate with their commitment to delivering exceptional customer experiences.