At a Glance
- Tasks: Lead daily operations in a vibrant bakery and café, ensuring quality and service shine.
- Company: Join a premium boutique bakery and café in the heart of Central London.
- Benefits: Competitive salary, creative environment, and the chance to make a real impact.
- Other info: Opportunity for growth and to implement your ideas in daily operations.
- Why this job: Shape the customer experience and lead passionate teams in a stylish setting.
- Qualifications: Management experience in a quality-focused bakery or café is essential.
The predicted salary is between 31500 - 38500 £ per year.
Operations Manager – Boutique Bakery & Café
Beautifully crafted pastries, exceptional coffee and a customer experience that makes every visit feel special. Could you lead the teams behind it?
RND Recruitment is looking for an
Operations Manager to join a premium boutique bakery and café business in Central London.
Combining artisan baking with stylish surroundings, this business takes pride in products that look as good as they taste.
This is a hands-on opportunity to oversee operations across multiple locations, bringing together talented bakery teams and welcoming front-of-house staff.
Reporting to the General Manager, you'll help create an environment where people thrive, service runs smoothly and quality shines through in every detail.
Your Role
- Lead daily bakery and café operations, ensuring production and shop teams work together to deliver fresh, beautifully presented products and excellent service.
- Support Shop Managers and Supervisors, overseeing staffing, rotas, recruitment, onboarding and team development.
- Keep a close eye on stock, ordering, waste and labour costs, balancing premium standards with efficient operations.
- Maintain high standards of food safety, allergen management, hygiene and shop presentation.
- Resolve operational challenges and coordinate equipment maintenance to keep production and service running smoothly.
- Support seasonal launches, promotions and product photography, ensuring teams and locations are ready.
About You
You know what it takes to run a busy bakery, pâtisserie, coffee shop or café , and you care equally about the products, the people and the customer experience.
You'll bring
- Management experience in a quality-focused bakery or café environment, ideally across multiple sites.
- A good understanding of bakery production and front-of-house operations.
- A confident, supportive leadership style and a willingness to work alongside your teams.
- Commercial awareness, with experience managing staffing, stock, waste and operational costs.
- Strong organisational skills, sound food safety knowledge and an eye for detail.
- We welcome applications from
Operations Managers, Area Managers, Multi-Site Managers and experienced General Managers from bakery, pâtisserie and coffee shop businesses.
Why Join?
Work with products you can be proud of, lead teams with a passion for their craft and make a visible impact on a boutique business where quality and customer experience matter.
You'll work closely with the General Manager, with the opportunity to shape daily operations and put your ideas into practice.
Operations Manager employer: RND Recruitment
Join a leading premium bakery chain in London, where we pride ourselves on our vibrant work culture and commitment to employee development. As the Head of Multi-Site Bakery Operations, you will benefit from competitive remuneration, comprehensive training programmes, and opportunities for career advancement within a supportive team environment that values innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like RND Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to RND Recruitment
Don't be shy about reaching out to RND Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about RND Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at RND Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
