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For Companies At a Glance
- Tasks: Manage technical relationships with key retail customers and drive product quality and innovation.
- Company: Dynamic, family-owned leader in the fresh produce industry.
- Benefits: Competitive salary, bonus, and opportunities for professional growth.
- Other info: Collaborate with top retailers and gain exposure across various functions.
- Why this job: Step up into a strategic role while promoting sustainability in food production.
- Qualifications: Degree in Food Science or related field; 3-5 years in a technical role.
The predicted salary is between 50000 - 55000 £ per year.
Location: Greenford, UK | Full-time, Site Based
About the business
Join a dynamic, family-owned leader in the fresh produce industry, supplying premium fruit, vegetables, herbs and ingredients from global growers into leading UK retailers, foodservice and wholesale partners. The company is recognised for its sustainable sourcing, close grower relationships and end-to-end supply excellence from farm to fork.
The role
This is an excellent opportunity for an experienced Technical Account Manager or a Customer / Supplier Technologist looking to step up into a more strategic role. You will take ownership of the technical relationship with key retail customers, ensuring product quality, innovation, sustainability and compliance across complex supply chains. You will act as the technical bridge between customers, suppliers, growers and internal teams driving excellence from product development through to shelf.
Key Responsibilities
- Provide first-line technical support to customers, managing complaints, rejections and crisis situations while maintaining strong communication and protecting brand reputation.
- Strengthen customer partnerships through proactive account management, regular meetings, audits and reviews.
- Lead end-to-end product and specification management, ensuring data accuracy and alignment with commercial and seasonal targets.
- Deliver brilliant basics in daily operations while driving continuous improvement and technical innovation.
- Manage any breaches or non-compliance issues with suppliers and customers, ensuring corrective actions and prevention plans are implemented.
- Drive supplier technical excellence overseeing compliance, ethical and sustainability standards in line with ESG strategy.
- Lead quality improvement projects across the supply base to enhance yield, product consistency and shelf life.
- Support product development, pre-production trials, packaging validation and product launches.
- Provide insight into market and consumer trends to influence innovation and product direction.
- Analyse the end-to-end supply chain to support commercial, procurement and supply teams with data-driven recommendations.
- Engage with regulatory bodies and industry working groups to maintain leadership in fresh produce technical standards.
Person Specification
- Degree (or equivalent QCF Level 5-6) in Food Science, Agriculture, or related discipline.
- 3-5 years experience in a technical or technologist role within the fresh produce, chilled food or short shelf-life category.
- Strong customer-facing experience, ideally at head-office retail level.
- Experience managing suppliers, audits, and compliance within complex supply chains.
- Project management skills and ability to meet deadlines under pressure.
- Excellent communication, data management and organisational skills.
- Confident using Microsoft Office and technical reporting systems.
Other Requirements
- Fluent English (written and spoken); additional languages advantageous.
- Willingness to travel across UK sites and overseas farms.
- Full UK driving licence.
- Commitment to health, safety, hygiene and ethical standards.
Why this is a great opportunity
- Ideal step up for a Retail or Supplier Technologist ready to progress into a customer-facing account management role.
- Be part of a business driving sustainability, responsible farming and circularity in food production.
- Collaborate with top retailers on innovation, packaging and product quality projects.
- Gain exposure across commercial, supply chain and technical functions in a market-leading produce supplier.
Pay: £50k-£55k + bonus.
If you are a proactive Technical Account Manager or Technologist with experience in fresh produce or short shelf-life foods and you are passionate about quality, innovation and sustainability we would love to hear from you.
Technical Account Manager in London employer: RND Recruitment
Contact Detail:
RND Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fresh produce industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to sustainability and quality in the supply chain. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Technical Account Manager. Highlight your customer-facing skills and any relevant project management experience. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job in the fresh produce industry!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in fresh produce, technical support, and customer management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality and sustainability in the food industry. Let us know how you can contribute to our mission from farm to fork.
Showcase Relevant Experience: When detailing your experience, focus on your achievements in managing supplier relationships and driving technical excellence. We love seeing concrete examples of how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at RND Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the fresh produce supply chain. Understand the key players, from growers to retailers, and be ready to discuss how you can enhance product quality and sustainability. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to handle crisis situations effectively.
✨Ask Smart Questions
Come prepared with insightful questions about the company's approach to sustainability and innovation in the fresh produce sector. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
✨Be Ready to Discuss Trends
Stay updated on current market trends and consumer preferences in the food industry. Be prepared to share your thoughts on how these trends could influence product development and supply chain strategies. This will highlight your proactive mindset and ability to contribute to the company's growth.