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- Tasks: Welcome guests, guide them through our pastry collection, and deliver exceptional service.
- Company: Renowned Central London boutique known for luxury pastries and coffee.
- Benefits: Starting pay at £13/hour, 50% staff discount, and growth opportunities.
- Why this job: Join a creative team and elevate everyday hospitality in a stunning environment.
- Qualifications: Experience in customer service and a positive, energetic approach to hospitality.
- Other info: Flexible shifts with potential for promotion as the company expands.
The predicted salary is between 27360 - 31200 £ per year.
Do you have a passion for luxury hospitality, stunning patisserie, and exceptional customer experiences? Join a renowned Central London boutique celebrated for its handcrafted doughnuts, couture-level pastries, and immersive café ambiance. We are on the lookout for enthusiastic Front of House Team Members to be the face of beautifully designed stores welcoming guests, guiding them through the signature pastry collection, and delivering premium service with warmth and precision.
What You'll Do:
- Greet every guest with charm, attentiveness, and a polished, professional demeanour
- Guide customers through an exquisite range of doughnuts, viennoiseries, and drinks
- Accurately operate till systems and handle card-only transactions
- Assist with store operations: open/close procedures, maintaining a pristine service area, and restocking displays
- Support coffee preparation and basic barista duties when needed
- Collaborate with your team to create a seamless and memorable guest experience
- Uphold high visual and brand standards across all front-of-house areas
What We Are Looking For:
- Experience in a customer-facing role (café, bakery, deli, or premium food retail preferred)
- A positive, energetic approach to hospitality
- Comfortable in a fast-paced, high-end service environment
- Detail-oriented, well-presented, and committed to excellence
- Flexible availability, including weekends and bank holidays
- Fluent spoken English and right-to-work in the UK
- Loyal and reliable – we are looking for people who want to grow with the company long-term and build a lasting career as the brand expands
What You'll Get:
- Competitive pay starting at £13.00/hour
- Growth opportunities: With new shops opening, there is strong potential for promotion into management roles.
- 50% staff discount on all delicious in-store products
- A dynamic, creative, and friendly team culture
- A beautifully designed working environment at the intersection of art, food, and design
Schedule:
This is a full-time position requiring availability at least 5 days a week, including weekends, public holidays, and bank holidays. Shifts are scheduled between 08:00 and 23:30, and candidates must be available to work mornings, daytime, or evening shifts as required. The company is expanding with several new coffee shop openings planned, offering great potential for internal promotion into Assistant Manager and Shop Manager roles.
If you are passionate about elevating everyday hospitality, love working with high-quality products, and want to build a long-term career with a growing brand, apply now and bring your energy to the team!
Front of House Team Member employer: RND Recruitment
Contact Detail:
RND Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the brand! Before your interview, spend some time in their shops or check out their social media. This way, you can chat about their pastries and coffee with genuine enthusiasm, showing you’re not just another candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to nail down how you’d greet guests and guide them through the menu. Remember, it’s all about that warm, polished demeanour they’re looking for.
✨Tip Number 3
Be flexible and show it! Highlight your availability during the interview. They want team members who can work weekends and holidays, so let them know you’re ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your excitement about the role. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Passion: Let your love for luxury hospitality and stunning pastries shine through in your application. We want to see that you’re genuinely excited about the role and the brand!
Tailor Your CV: Make sure your CV highlights any customer-facing experience, especially in cafés or bakeries. We’re looking for detail-oriented folks who can bring a polished, professional demeanour to our team.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our Front of House Team. Share specific examples of how you've delivered exceptional customer experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at RND Recruitment
✨Know Your Pastries
Familiarise yourself with the boutique's signature pastries and drinks. Being able to discuss the different types of doughnuts and viennoiseries will show your passion for the products and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you greeted guests, handled complaints, or created memorable experiences, as this role is all about delivering warmth and precision.
✨Dress to Impress
Since this is a high-end environment, make sure to dress smartly and present yourself well. A polished appearance reflects your understanding of the brand's standards and your commitment to excellence.
✨Be Ready for Teamwork Questions
Think of times when you collaborated with others in a fast-paced setting. The interviewers will want to know how you work within a team to create seamless guest experiences, so be prepared to share specific examples.
