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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients.
- Company: Join RMT Technology, a leader in innovative IT solutions.
- Benefits: Remote work flexibility, competitive salary, and a supportive team culture.
- Why this job: Be the go-to tech hero for businesses and make a real difference.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer-focused attitude.
- Other info: Inclusive workplace that values diversity and offers growth opportunities.
The predicted salary is between 30000 - 48000 £ per year.
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. This role will be based remotely; however, the successful candidate will need to be based in the surrounding areas of Twyford enabling regular visits to our client sites in the area.
Responsibilities
- Regular on-site visits to clients as required, delivering first- and second-line IT support.
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
- Collaborate with our office-based team in Newcastle-upon-Tyne.
Skills, Knowledge & Expertise
- Proven experience in an IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Demonstrated ability to work independently in a remote environment maintaining productivity, accountability and communication with the broader team.
- A full and valid Driving Licence will be required to attend client site visits.
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. Our values represent what matters most to us and guide how we work every day: We Shine Together, We Do the Right Thing, We Make It Count. We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
Service Desk Engineer in Twyford employer: RMT Accountants & Business Advisors Ltd
Contact Detail:
RMT Accountants & Business Advisors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Twyford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know someone at RMT Technology. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you solved IT issues and be ready to share those stories. We love hearing about your hands-on experience!
✨Tip Number 3
Show off your customer service skills! As a Service Desk Engineer, you’ll be the first point of contact for clients. Practice how you’d handle tricky situations with a calm and friendly approach – it’ll make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our values. Let’s shine together!
We think you need these skills to ace Service Desk Engineer in Twyford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with IT support, especially in areas like Windows OS and Microsoft 365, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for our team. Share specific examples of how you've tackled IT issues in the past and how you can contribute to our mission at RMT Technology.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your troubleshooting skills. We love candidates who can think on their feet and resolve issues efficiently, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at RMT Accountants & Business Advisors Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Demonstrate Your Customer Focus
As a Service Desk Engineer, you'll be the first point of contact for clients. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues effectively or went above and beyond to help a client. This will highlight your communication skills and customer-centric approach.
✨Showcase Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting hardware, software, or network problems. This will demonstrate your analytical skills and ability to think on your feet, which are crucial for this role.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or Freshservice, make sure to mention it. If not, do a bit of research on how these tools work and their importance in managing IT support. Showing that you understand these systems will give you an edge and show your commitment to the role.
