At a Glance
- Tasks: Be the go-to tech support hero for all IT issues and help keep things running smoothly.
- Company: Join RMT Technology, a leader in innovative IT solutions with a supportive culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Join a diverse team where your unique journey is valued and celebrated.
- Why this job: Make a real difference by solving tech problems and supporting your team.
- Qualifications: Experience in IT support, strong knowledge of Windows and Microsoft 365 required.
The predicted salary is between 25000 - 35000 € per year.
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business.
Department: Technology
Location: Newcastle Upon Tyne
Key Responsibilities
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
Skills, Knowledge and Expertise
- Proven experience in an IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. Our values represent what matters most to us and guide how we work every day: We Shine Together, We Do the Right Thing, We Make It Count. We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
IT Service Desk Engineer employer: RMT Accountants & Business Advisors Ltd
RMT Technology is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for IT professionals to thrive. Located in Newcastle Upon Tyne, we offer a supportive work culture where diverse perspectives are celebrated, alongside opportunities for career advancement through engaging IT projects and continuous learning. Join us to be part of a team that values collaboration and innovation, ensuring you can make a meaningful impact in your role as an IT Service Desk Engineer.
Contact Detail:
RMT Accountants & Business Advisors Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience with Microsoft 365 and Active Directory. Show us how your skills align with what we’re looking for!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your skills with Windows OS, Microsoft 365, and Active Directory. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing problem-solving in action, so share a story or two about how you resolved tricky situations or improved processes. It’ll help us understand your approach!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at RMT Accountants & Business Advisors Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered.
✨Practice Your Communication Skills
As an IT Service Desk Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and think about examples where you've successfully helped someone resolve an issue.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or Freshservice, be prepared to talk about it. If not, do a bit of research on how these systems work and be ready to discuss how you would use them to manage tickets and support requests.
✨Show Your Customer-Focused Attitude
Demonstrate your commitment to customer service by sharing specific examples of how you've gone above and beyond to help users in the past. Highlight your problem-solving skills and how you ensure that issues are resolved efficiently and effectively.
