At a Glance
- Tasks: Be the go-to tech support hero for our team, solving IT issues daily.
- Company: Join RMT Technology, a leader in innovative IT solutions with a supportive culture.
- Benefits: Enjoy a permanent role with career growth, learning opportunities, and a collaborative environment.
- Other info: Work onsite in Newcastle Upon Tyne with a team that values your development.
- Why this job: Make a real difference by helping others and enhancing their tech experience.
- Qualifications: Experience in IT support, strong Windows OS knowledge, and excellent problem-solving skills.
The predicted salary is between 30000 - 42000 € per year.
Description
RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across our nationwide client base. This role will be based remotely; however, the successful candidate will need to be based in the surrounding areas of Twyford enabling regular visits to our client sites in the area.
Department: Technology | Location: Newcastle Upon Tyne (remote with Twyford visits)
Key Responsibilities
- Regular on-site visits to clients as required, delivering first and second line support for IT issues. May include presence at client sites during unforeseen IT incidents and coordinating resolution with the Managed Service team in Newcastle-upon-Tyne.
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
- Collaborate with our office-based team in Newcastle-upon-Tyne.
Skills, Knowledge & Expertise
- Proven experience in an IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Demonstrated ability to work independently in a remote environment, maintaining productivity, accountability, and communication with the broader team.
- A full and valid driving licence will be required to attend client site visits.
About Us
At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know.
Our values represent what matters most to us and guide how we work every day:
- We Shine Together
- We Do the Right Thing
- We Make It Count
We know diverse teams make us stronger. That’s why we’re creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
IT Service Desk Engineer in Newcastle upon Tyne employer: RMT Accountants & Business Advisors Ltd
RMT Technology is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture in the heart of Newcastle Upon Tyne. With a commitment to professional development and a supportive environment, you will have the chance to work alongside industry experts on innovative IT projects while enjoying a fulfilling career path. Join us to be part of a team that values your contributions and invests in your future.
Contact Detail:
RMT Accountants & Business Advisors Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RMT Technology. Understand their values, projects, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT issues, brush up on your problem-solving techniques. Maybe set up a mock scenario with a friend or use online resources to simulate common IT problems. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Show off your communication skills! As an IT Service Desk Engineer, you'll need to explain technical issues to non-techy folks. During your interview, practice explaining complex concepts in simple terms. This will demonstrate your customer-focused approach and strong communication skills.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you can keep track of your application status easily. So, don’t hesitate – get your application in!
We think you need these skills to ace IT Service Desk Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience with Windows OS, Microsoft 365, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at RMT Technology. Keep it concise but engaging – we love a good story!
Show Off Your Troubleshooting Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen to see your problem-solving skills in action, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at RMT Accountants & Business Advisors Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Practice Your Troubleshooting Skills
Prepare for scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of common IT issues and how you would approach resolving them. This will help you articulate your thought process during the interview, which is crucial for an IT Service Desk Engineer role.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent support in the past. Highlight your communication skills and how you’ve managed difficult situations. RMT Technology values a collaborative environment, so showing that you can work well with others is key.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow or Freshservice, make sure to mention it. If not, do a bit of research to understand their functionalities. Being able to discuss these tools will demonstrate your readiness to hit the ground running and contribute to the team from day one.
