• Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes
• Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects
• Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points
• Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly
• Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates
• Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing
• Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations
• Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication
• Handle objections professionally and advance conversations toward next steps
• Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates
• Stay current on RMS product updates, hospitality technology trends, and competitive landscape
• Collaborate with Marketing on campaign optimization and lead quality feedback
• Minimum 1 year experience in a similar role.
• Proven track record of meeting targets and metrics in a fast-paced environment
• Excellent verbal and written communication skills
• Strong research and organizational abilities
• Proficiency with CRM systems and sales tools
• Comfort with high-volume calling and rejection resilience
• Clear career ambition in SaaS sales with understanding that SDR is a development role
• Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred
• Fluent English speaking
