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For Companies At a Glance
- Tasks: Deliver engaging training sessions to help clients master our reservation system.
- Company: Join RMS Cloud, a fast-growing SaaS company revolutionising the hospitality industry worldwide.
- Benefits: Enjoy hybrid work flexibility, career progression opportunities, and a collaborative culture.
- Why this job: Make a real impact in a global company while innovating and growing your skills.
- Qualifications: Experience with SaaS platforms and strong communication skills are essential.
- Other info: Be part of a friendly team where your ideas matter and creativity is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
About RMS Cloud
At RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries. Every team member at RMS Cloud plays a key role in shaping the future of our platform and our business. Together, we are driving innovation and making a real impact on the global hospitality landscape.
Your Impact
As a Product Specialist (Trainer Implementation) at RMS Cloud, you’ll play a vital role in ensuring our new and existing clients gain the knowledge, confidence, and skills to get the most from our industry-leading reservation system software. Your expertise will directly contribute to customer success and satisfaction, helping clients unlock the full value of our platform. Working closely with our Customer Success, Product, and Development teams, you’ll be at the heart of delivering seamless onboarding experiences that set our customers up for long-term success.
What you’ll be doing
- Deliver comprehensive, high-quality training sessions to new and existing clients across all RMS Cloud functionalities.
- Tailor training sessions to suit the technical skills and business needs of each client.
- Provide training both remotely (via webinars/video calls) and on-site where required.
- Support clients throughout the onboarding journey, addressing questions, troubleshooting challenges, and ensuring a smooth transition.
- Track training completion, monitor client progress, and report on readiness and any identified improvement areas.
- Gather and analyze client feedback to refine training strategies and continuously improve materials.
- Stay updated on software updates and new features, ensuring training content remains current and aligned with the product roadmap.
- Collaborate with internal teams by sharing client insights to enhance product development and overall client experience.
What you’ll bring
- Hands-on experience with RMS Cloud software or similar SaaS platforms.
- A background in client-facing roles such as customer support, account management, training, or implementation.
- Strong verbal and written communication skills, with the ability to explain complex concepts in an easy-to-understand manner.
- Proven ability to adapt training methods to suit clients with varying technical skill levels.
- A customer-first mindset, with a strong commitment to ensuring client satisfaction and success.
- Patience, adaptability, and proactive problem-solving skills.
- Ability to work collaboratively across departments, particularly with Customer Success, Product, and Development teams.
Why you’ll love working here!
- Career Progression Opportunities – As we grow, you grow! There’s always room for advancement and new challenges to help you expand your career.
- Freedom to Create – We want to hear your ideas! You’ll have the freedom to innovate and make an impact with your work.
- Hybrid Work – Enjoy the best of both worlds with the flexibility to work from home and connect with the team in the office when needed.
- Impactful Work in a Global Company – You’ll be part of a growing global team where your work directly contributes to the success of our business and makes a real difference in the hospitality industry.
- Inclusive & Collaborative Culture – We’re a friendly, dynamic team where everyone’s voice is heard, and working together drives our success.
- An Innovative & Empowering Environment – Work in a space that encourages creativity, new ideas, and problem-solving to help you grow and thrive in your career.
Implementation Specialist employer: RMS
Contact Detail:
RMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist
✨Tip Number 1
Familiarise yourself with RMS Cloud software and similar SaaS platforms. Understanding the functionalities and features of the software will not only boost your confidence but also allow you to speak knowledgeably during interviews.
✨Tip Number 2
Highlight any previous experience in client-facing roles, especially in training or implementation. Be ready to share specific examples of how you've successfully helped clients understand complex systems or overcome challenges.
✨Tip Number 3
Prepare to discuss your approach to tailoring training sessions for different audiences. Think about how you can adapt your communication style to suit clients with varying technical skills, as this is crucial for the role.
✨Tip Number 4
Show your enthusiasm for collaboration by thinking of ways you can contribute to cross-departmental projects. Be ready to discuss how you would gather client feedback and work with internal teams to enhance the overall client experience.
We think you need these skills to ace Implementation Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Implementation Specialist at RMS Cloud. Tailor your application to highlight relevant experience in training, client support, and SaaS platforms.
Highlight Relevant Experience: In your CV and cover letter, emphasise any hands-on experience with RMS Cloud software or similar SaaS platforms. Mention specific examples of how you've successfully trained clients or improved their onboarding experience.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to explain complex concepts clearly and effectively.
Tailor Your Application: Customise your cover letter to reflect your understanding of RMS Cloud's mission and values. Discuss how your customer-first mindset aligns with their commitment to client satisfaction and success.
How to prepare for a job interview at RMS
✨Know the Product Inside Out
Familiarise yourself with RMS Cloud's software and its functionalities. Understand how it benefits clients in the hospitality industry, as this knowledge will help you tailor your responses and demonstrate your expertise during the interview.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering training sessions. Be ready to provide examples of how you've adapted your training methods to suit different client needs, showcasing your ability to communicate complex concepts clearly.
✨Emphasise Customer Success
Highlight your commitment to client satisfaction. Share specific instances where you've gone above and beyond to ensure a smooth onboarding process or resolved client issues effectively, demonstrating your customer-first mindset.
✨Collaborate and Communicate
Illustrate your ability to work collaboratively across departments. Discuss how you've shared insights with teams like Customer Success or Product Development to enhance client experiences, showing that you're a team player who values collaboration.
