At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries for a leading automotive client.
- Company: Join RMS, a trusted partner in the automotive industry, known for exceptional vehicle services.
- Benefits: Enjoy a competitive salary, overtime pay, and a supportive work environment with training opportunities.
- Other info: This is a permanent role with day shifts, perfect for those seeking stability and growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer satisfaction.
- Qualifications: Five years of admin experience and strong communication skills are essential; automotive knowledge is a plus.
RMS is collaborating with a prestigious automotive client, and we are seeking a Customer Service Advisor to join our dedicated team. Our client is renowned for their comprehensive vehicle services, including storage, inspection, maintenance, dispatch, and transportation
Job Details:
- Location: Killingholme
- Position: Customer Service and Technical Advisor
- Type: Permanent
- Working Hours: 37.5hours per week. Monday-Friday. Day Shift (Working between 8am-6pm)
- Salary: £15.38ph Overtime after 37.5hours per week paid at an Increased rate of 20%
About the Role?
Working under the Operations Manager, you will be required to provide customer service to Customers by responding to enquiries and resolving concerns in a professional and prompt manner.
Key responsibilities of the Role:
- Serve as the primary contact for customer inquiries and complaints, ensuring detailed documentation and professional, timely responses.
- Work with the Deputy General Manager to prioritise and resolve customer issues effectively, fostering positive relationships.
- Investigate complaints, identify root causes, and collaborate on solutions to prevent recurrence.
- Coordinate with internal teams to meet customer needs efficiently and maintain accurate records of interactions and resolutions.
- Monitor feedback to identify service improvement opportunities and ensure compliance with company policies.
- Analyse complaint data regularly to track trends and inform service enhancements.
- Support the Technical Workshop with planning, labour management, and timely completion of vehicle work.
- Create and manage accurate job cards for technical tasks, liaise with customers on requirements, and handle service requests.
- Organise vehicle deliveries to specified locations and process damage claims with comprehensive documentation.
- Participate in training to improve service skills and uphold operational standards.
About you?
- Minimum of five years administrative experience, with proven customer service expertise, ideally in logistics or the automotive sector.
- Familiarity with technical workshop environments or similar settings.
- Excellent verbal and written communication skills, with strong problem-solving abilities and keen attention to detail.
- Proficient in Microsoft Office and CRM software, with the ability to adapt to fast-paced, multitasking environments.
- Self-motivated, capable of working independently, and committed to company values and policies.
If this sounds like position for you, please apply below or email across a CV directly to Charlotte Hodgson (url removed)
RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.
Customer Service and Technical Liaison employer: RMS Recruitment
RMS is an exceptional employer, offering a dynamic work environment in Killingholme where you can thrive as a Customer Service and Technical Liaison. With a strong focus on employee development, competitive pay, and a supportive team culture, we prioritise your growth while ensuring you enjoy a fulfilling career in the automotive sector. Join us to be part of a prestigious client collaboration that values your contributions and fosters a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Technical Liaison
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by our client. Understanding their operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and resolving issues. Be prepared to share examples from your past experiences that showcase your problem-solving abilities and how you've successfully managed customer relationships.
✨Tip Number 3
Highlight any experience you have in technical environments or logistics. This will show that you can adapt to the technical aspects of the role and work effectively with the workshop team, which is crucial for this position.
✨Tip Number 4
Prepare to discuss your proficiency with Microsoft Office and CRM software. Being able to demonstrate your technical skills will reassure us that you can handle the administrative tasks required in this role efficiently.
We think you need these skills to ace Customer Service and Technical Liaison
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in logistics or the automotive sector. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities of the role. Mention your familiarity with technical workshop environments and how your skills align with the company's needs.
Showcase Relevant Experience:In your application, emphasise your five years of administrative experience and any specific achievements in customer service. This will help you stand out as a strong candidate.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RMS Recruitment
✨Know the Company and Role
Before your interview, make sure to research RMS and their automotive client. Understand their services and how the Customer Service and Technical Liaison role fits into their operations. This will help you answer questions more effectively and show your genuine interest.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, particularly in logistics or automotive contexts. Be ready to discuss how you've handled complaints, resolved issues, and improved service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Technical Knowledge
Since the role involves liaising with a technical workshop, be prepared to discuss any relevant experience you have in technical environments. Highlight your familiarity with vehicle services and how you can bridge the gap between customers and technical teams.
✨Demonstrate Communication Skills
Excellent verbal and written communication skills are crucial for this position. During the interview, practice clear and concise communication. You might also want to prepare examples of how you've effectively communicated with customers and internal teams in the past.
