At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service in a busy automotive team.
- Company: Join a dynamic automotive company focused on customer satisfaction.
- Benefits: Earn £15.57 per hour with a permanent contract and Monday to Friday hours.
- Other info: Opportunity to grow in a fast-paced environment with ongoing training.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience, strong communication, and organisational skills required.
We are currently recruiting for a Customer Accounts Coordinator to join our client’s busy automotive team based in Killingholme!
Salary: £15.57 per hour.
Contract: Permanent
Working hours: Monday to Friday between 8AM – 6PM (40 hours per week)
Working under the supervision and co-ordination of the Workshop Operations Manager, you will be responsible to ensure the highest customer services across our site. Handling enquiries and complaints professionally, advancing the resolution process accurately and promptly to meet the satisfaction of both the company and the customer.
Key Responsibilities
- Act as the primary point of contact for customer enquiries and complaints, ensuring issues are accurately recorded and resolved promptly.
- Raise job cards and manage vehicle upgrades.
- Price and order multi-brand vehicles from various suppliers.
- Monitor MOT status and arrange bookings where required.
- Verify invoices and submit them to the Finance Team.
- Create and manage purchase orders, liaising with suppliers and following up as required.
- Coordinate vehicle deliveries with logistics providers.
- Manage transit damage claims through to resolution.
- Provide customers with regular progress updates and produce reports.
- Assist with month-end finance administration and ensure data is accurate.
- Support the development of processes for new customers and projects.
- Liaise with workshops, compounds and mechanical teams to ensure work is completed efficiently.
- Check vehicle recalls and arrange servicing with local dealerships.
- Collate weekly, monthly and annual customer service data, identifying trends in complaints and enquiries.
- Participate in training and development activities to continually improve customer service skills and knowledge.
- Ensure all company health and safety procedures are followed.
- Undertake any other duties appropriate to the role as required.
About You
The successful candidate will have:
- Previous customer service and administration experience, ideally within an automotive environment.
- Excellent written and verbal communication skills.
- Strong numeracy skills and excellent attention to detail.
- Good organisational skills with the ability to prioritise and manage multiple tasks.
- Good IT skills, including Microsoft Word, Excel and Outlook.
- The ability to work independently and use your own initiative.
- A flexible and adaptable approach to work.
If you are organised, customer-focused and thrive in a busy environment, we would love to hear from you!
Please apply below or email across a CV directly to – (url removed)
RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.
Customer Account Coordinator employer: RMS Recruitment
Join our dynamic automotive team in Killingholme as a Customer Account Coordinator, where we prioritise a supportive work culture that values customer service excellence and employee development. Enjoy competitive pay, a permanent contract, and the opportunity to enhance your skills through ongoing training while working in a collaborative environment that encourages initiative and adaptability. With a focus on employee well-being and a commitment to health and safety, we strive to create a rewarding workplace for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RMS Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RMS Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RMS Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at RMS Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RMS Recruitment!
How to prepare for a job interview at RMS Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
