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- Tasks: Manage and resolve customer claims in a fast-paced automotive logistics environment.
- Company: Join RMS, a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive pay, overtime rates, and a supportive team culture.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: GCSEs in Maths and English, plus previous claims handling experience.
- Other info: Opportunity for growth in a varied role with a proactive team.
The predicted salary is between 30000 - 30000 £ per year.
RMS are currently recruiting for a Claims Handler to join a busy automotive logistics operation based in Corby. Working under the supervision and coordination of the Administration Manager, you will play a key role in resolving all customer queries and complaints.
Location: Corby
Contract Type: Permanent
Hours: Monday to Friday, Day Shift
Pay Rate: £14.45 per hour (Overtime and unsociable hours paid at premium rates)
Key Responsibilities of the role:
- Manage and process all damage claims via relevant carriers and the OBT platform, ensuring accuracy and timely resolution
- Assess and process non-conforming damage claims through warranty channels
- Act as the main point of contact for customers, providing updates and managing expectations
- Raise and manage repair jobs for authorised claims
- Order and manage parts for repairs, ensuring cost efficiency and minimal downtime
- Maintain accurate records across internal systems for reporting and audit purposes
- Handle and resolve customer complaints from shared mailboxes
- Investigate issues, identify root causes, and implement corrective actions
- Support the Customer Account Team with operational and technical assistance
- Analyse claims and complaint data to identify trends and improve processes
- Provide general administrative and operational support during peak periods
- Produce daily, weekly, and monthly reports highlighting performance and risks
- Ensure compliance with health & safety procedures and company policies
- Undertake additional duties as required
About you:
- GCSE Grade C/4 or above (or equivalent) in Maths and English
- Previous experience in a Claims Handling role, ideally within automotive or logistics environments
- Strong numeracy and literacy skills with excellent attention to detail
- Advanced knowledge of Microsoft Office (Excel, Word, Outlook)
We are seeking a proactive individual who can manage their own workload while supporting wider team objectives. This is a varied fast-paced role, ideal for someone who can take ownership of tasks and see them through to completion.
Sound like you? Apply directly or email across a CV to RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on this occasion.
Claims Handler in Corby employer: RMS Recruitment
Contact Detail:
RMS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the automotive and logistics sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you'd resolve customer complaints or manage damage claims. The more you rehearse, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that suit you best, and tailor your approach to each one. Quality over quantity, folks!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows you're keen and professional, which is always a plus in the claims handling world.
We think you need these skills to ace Claims Handler in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your previous experience in claims handling, especially in automotive or logistics. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your strong numeracy and literacy skills. Mention your advanced knowledge of Microsoft Office, particularly Excel, as it’s super important for this role. We love seeing those skills shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the team. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at RMS!
How to prepare for a job interview at RMS Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of damage claims, especially in the automotive and logistics sectors. Familiarise yourself with common issues and resolutions, as well as the OBT platform, so you can confidently discuss how you would handle various scenarios during the interview.
✨Show Off Your Customer Service Skills
Since you'll be the main point of contact for customers, it's crucial to demonstrate your customer service prowess. Prepare examples of how you've successfully managed customer queries and complaints in the past, highlighting your ability to keep customers informed and manage their expectations.
✨Be Data Savvy
As part of the role involves analysing claims and complaint data, make sure you’re comfortable discussing how you’ve used data to identify trends and improve processes. Bring along any relevant examples or reports you've worked on that showcase your analytical skills.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Think about how you would approach managing repair jobs, ordering parts, or resolving a customer complaint. Practising these scenarios will help you articulate your thought process clearly and show that you can take ownership of tasks.