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- Tasks: Be the friendly voice for customers, handling inquiries and processing orders efficiently.
- Company: Join a leading company in soil and water technology, making a real impact.
- Benefits: Enjoy competitive pay, structured training, pension enrolment, holiday entitlement, and bonus access.
- Why this job: Gain valuable experience in customer service while working in a supportive and collaborative environment.
- Qualifications: Prior customer service experience preferred; strong computer skills and attention to detail are essential.
- Other info: Structured SAP training provided, perfect for those eager to learn and grow.
The predicted salary is between 28800 - 43200 £ per year.
Working for a world leading soil and water technologist company as a Customer Service Executive, you\’ll be the initial point of contact for customers, providing professional, timely and courteous service via telephone and email. It is essential that you have a collaborative spirit, working with other functions to ensure the rapid and accurate fulfilment of customer orders. The role will be responsible for maintaining SAP processes related to customer creation, order entry, order acknowledgement, order fulfilment, returns, invoicing, and shipping. Whereas experience with SAP would be beneficial structured SAP training will be given, enabling you to support customer inquiries accurately and efficiently. Key Responsibilities * Learn and become proficient in SAP processes pertinent to customer creation, order entry, order acknowledgement, order fulfilment, invoicing and shipping. * Handle customer enquiries across multiple channels swiftly and professionally * Enter all orders accurately and in a timely manner * Liaise with internal departments (e.g., logistics, sales) to resolve issues promptly * Manage and update customer master data, ensuring accuracy and completeness of information. * Generate and prepare delivery documentation, including picking lists, packing slips, and bills of lading (BOL). * Ensure accurate invoicing and confirm the presence of corresponding accounting documents in SAP Required Qualifications & Skills * Prior customer service experience (ideally 1-2 years) preferably in a fast-paced environment * Strong computer literacy; Microsoft Office / Accounting software * Experience in data entry / resource planning software (Ideally SAP) * This role requires a high sense of urgency and attention to detail * Strong verbal and written communication skills * Process oriented, with demonstrated experience in efficiently managing workflow. * Customer-first mindset with ability to work both independently and collaboratively * Knowledge of sports turf industry would be beneficial What We Offer * Competitive annual salary in line with Cheshire market * Structured training, including SAP * Enrolment into the Company Pension, holiday entitlement, and access to our company bonus scheme * Career progression in a growth business
Customer Service Executive employer: RMK Talent Solutions
Contact Detail:
RMK Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with SAP processes before the interview. Even if you haven't used it before, understanding how it works and its relevance to customer service can give you an edge. You can find online resources or tutorials that explain the basics of SAP.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. Think about times when you resolved issues quickly or collaborated with other teams to meet customer needs, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the company and its products, especially in the soil and water technology sector. Being knowledgeable about their services will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Prepare to discuss your approach to teamwork and collaboration. Since the role involves liaising with various departments, think of specific instances where you successfully worked with others to achieve a common goal, highlighting your ability to maintain a customer-first mindset.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in fast-paced environments. Emphasise any experience with SAP or similar software, as well as your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and collaborative spirit. Mention specific examples of how you've handled customer inquiries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy, attention to detail, and process-oriented approach. These are key skills for the Customer Service Executive role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RMK Talent Solutions
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you successfully handled customer inquiries and resolved issues, demonstrating your ability to maintain a customer-first mindset.
✨Familiarise Yourself with SAP
While structured training will be provided, having a basic understanding of SAP processes can give you an edge. Research common SAP functionalities related to order entry and customer management, and be ready to discuss how you would approach learning new software.
✨Demonstrate Attention to Detail
Since the role requires accuracy in data entry and order fulfilment, prepare to provide examples of how you've ensured precision in your past work. Discuss any systems or methods you use to double-check your work and avoid errors.
✨Emphasise Collaboration Skills
The job involves liaising with various internal departments. Be ready to share experiences where you worked collaboratively to resolve issues or improve processes. This will show that you can effectively communicate and work as part of a team.
