At a Glance
- Tasks: Lead a high-performing UX team and shape innovative user experiences.
- Company: Established consultancy with a strong reputation in diverse sectors.
- Benefits: Competitive salary, bonus, hybrid working, and tailored personal development plans.
- Other info: Collaborative environment with clear career progression and dedicated innovation time.
- Why this job: Make a real impact on user experience and drive business growth.
- Qualifications: Senior leadership experience in UX and proven client delivery skills.
The predicted salary is between 100000 - 100000 £ per year.
- Head of UX
- London
- £100,000 per annum + Bonus and Benefits
- About the opportunity
We are working with a well-established Consultancy that works with mix of major private and public sector clients.
The business has a strong reputation and works across a broad range of sectors.
This is a senior leadership hire within the design and experience function.
The team designs human-centred solutions that connect customer needs with business outcomes, bringing together customer experience, user research and UX/UI design, supported by data and technology.
The role
The Head of UX is a senior leadership role responsible for leading and evolving a high-performing UX, user research and service design capability, while shaping experience-led work across digital and service ecosystems.
You will make sure the practice delivers high-quality, evidence-based work across user experience, end-to-end journey design and service innovation, driving client value and supporting the firm’s growth ambitions.
The role is client-facing and selectively billable, contributing to revenue mainly through presales, paid discovery, mobilisation and senior advisory work.
It is central to improving win quality, reducing delivery risk and positioning the business as a trusted partner rather than a delivery supplier.
You will operate across strategy, sales and delivery, bridging disciplines so opportunities are both compelling and operationally viable.
- What you’ll be doing
- Leadership and practice development
Lead and evolve a high-performing UX, user research and service design practice, setting standards for quality, methodology and ways of working.
Define and embed end-to-end service design principles, including journey orchestration, service blueprinting and alignment across front and back-stage experiences.
Coach, develop and manage senior practitioners, and oversee recruitment, capability development and future skills planning so the practice scales sustainably and stays aligned with business strategy.
Client engagement and delivery excellence
Act as a senior client advisor and escalation point for UX and digital experience work.
Lead or support complex delivery, provide quality assurance, and facilitate senior workshops and presentations.
Ensure insight-led, outcome-focused delivery across discovery, research, service design and UX/UI design, including journey definition and service blueprinting.
Presales, growth and transformation conversion
Play a key role in presales and early-stage shaping of opportunities, defining value propositions, delivery models, scope, estimates and risks.
Define experience-led transformation approaches that bring in service design, operating model thinking and end-to-end journey orchestration, not just digital UX delivery.
Work alongside sales and transformation leaders to qualify opportunities, shape proposals, validate written tender submissions with the bids team, support mobilisation and protect margins through delivery success.
Cross-functional collaboration
Work with colleagues in technology, data and strategy to design integrated services spanning systems, processes and user experiences, keeping customer journeys and operational delivery aligned.
Support large transformation programmes through advisory input, discovery, mobilisation planning and light-touch assurance after launch.
Thought leadership and proposition development
Contribute to internal and external thought leadership, develop points of view and repeatable frameworks, and help shape propositions that strengthen market differentiation and client impact.
Contribution to transformation strategy and opportunity shaping
Act as a key contributor to large, complex transformation opportunities through a user-centred and service-led lens, making sure experiences are operationally viable as well as desirable for users.
Reframe and elevate client asks into clear, outcome-led transformation programmes, and qualify opportunities so they are winnable, deliverable and margin-protective before pursuit.
- Minimum skills and experience
- Senior leadership experience in UX, user research, service design or digital experience within a consultancy or complex organisation.
- Experience leading or delivering service design and end-to-end journey design, including service blueprinting or cross-channel experience definition.
- Proven experience leading multidisciplinary teams and managing senior practitioners.
- Strong hands-on background and demonstrable advocacy in user-centred design, accessibility and research methodologies.
- Experience overseeing complex client delivery with accountability for quality and outcomes.
- Demonstrable commercial experience, including scoping, estimation, utilisation, risk management and margin awareness.
- Experience supporting or leading presales, written public-sector bids and senior client pitches.
- Strong stakeholder management skills with senior client leaders.
- Experience working across strategy, delivery and sales functions.
- Excellent communication, facilitation and decision-making skills.
- Preferred skills and experience
- Exposure to regulated, enterprise or public-sector environments.
- Background working in multidisciplinary environments.
- Experience shaping service design propositions or operating model transformation.
- Experience integrating qualitative insight with data, analytics or technology platforms.
- Thought leadership experience: frameworks, points of view, speaking or publishing.
- Knowledge of accessibility, inclusive design and ethical research practices.
- Familiarity with emerging trends, including AI-assisted design and research.
- What’s on offer
This is a senior leadership role with genuine scope to shape a practice and influence how the business wins and delivers its work.
You will join a collaborative, ambitious team that takes its work seriously and invests in its people.
- Clear, merit-based career progression with regular promotion opportunities and no fixed ceiling on how far you can go.
- Dedicated time set aside for innovation and training, plus a personal development plan built around your goals.
- A mix of internal and externally run training, including bespoke and accredited consulting courses.
- Hybrid working, currently up to three days a week in the office to support collaboration and client work.
- A comprehensive benefits package, including pension and health and wellbeing schemes, plus flexible benefits you can tailor to your needs.
If this sounds like you then APPLY NOW so you don’t miss out!
Head of User Experience in Slough employer: rmg digital
RMG Digital is an excellent employer that fosters a collaborative and innovative work culture in the picturesque setting of Landbeach, UK. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive team environment that encourages creativity and problem-solving. Join us to be part of a forward-thinking company dedicated to developing cutting-edge technology for critical communication devices.
StudySmarter Expert Advice🤫
We think this is how you could land Head of User Experience in Slough
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at rmg digital for a Head of User Experience, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like rmg digital before they go live!
We think you need these skills to ace Head of User Experience in Slough
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Head of User Experience at rmg digital, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work rmg digital does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to rmg digital. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at rmg digital.
How to prepare for a job interview at rmg digital
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with rmg digital, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. rmg digital might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at rmg digital!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what rmg digital is looking for.
