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- Tasks: Lead the design of impactful services that transform government operations.
- Company: Join rmg digital, a key player in UK government projects.
- Benefits: Fully remote work, competitive pay based on skills, and the chance to make a difference.
- Why this job: Shape public services for millions while working on high-impact projects.
- Qualifications: Experience in service design and strong communication skills required.
- Other info: Opportunity to mentor others and grow best practices in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior / Lead Service Designer to join a high-profile UK government programme. You’ll be helping reimagine how entire services operate – not just designing screens, but shaping the policies, processes, people and tech that make it all work. Fully remote (UK-based). Must be a British citizen – SC clearance required (bonus if you already have it or have worked on central government projects). Want to design services that genuinely change how government works for millions of people? This is your chance to make a real difference to public services while working fully remote – and to do it on a high-impact project. Interested? Apply now with your CV and let’s talk!
What you’ll be doing:
- Leading the design and optimisation of end-to-end services across digital, physical and human touchpoints
- Turning research and data into clear, actionable service direction
- Co-creating solutions with senior stakeholders and cross-functional teams
- Facilitating workshops and building trusted relationships at every level
- Mentoring other designers and helping grow best practices in service design
What we’re looking for:
- A systems thinker who understands the messy realities of real-world service delivery
- Strong communicator who can engage senior leaders and technical teams
Nice to have:
- Existing SC clearance or experience on central government projects
- Familiarity with policy design, service operations or business case development
This is your chance to make a real difference to public services while working fully remote – and to do it on a high-impact project.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Design
Industries: Government Administration and Government Relations Services
Service Designer employer: rmg digital
Contact Detail:
rmg digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in government projects. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your thought process – this will impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your systems thinking and communication skills with real examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference in public services.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience with service delivery, policy design, and any relevant projects you've worked on. We want to see how you can make a real difference!
Showcase Your Communication Skills: As a Service Designer, you'll need to engage with senior leaders and technical teams. Use your application to demonstrate your strong communication skills. Share examples of how you've facilitated workshops or built relationships in past roles.
Emphasise Your Systems Thinking: We’re looking for someone who understands the complexities of service delivery. In your application, explain how you approach problems from a systems perspective and how that has helped you in previous projects.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you into the conversation about this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at rmg digital
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially how they apply to government services. Brush up on your knowledge of end-to-end service delivery and be ready to discuss real-world examples where you've made a difference.
✨Showcase Your Communication Skills
As a Service Designer, you'll need to engage with senior leaders and technical teams. Prepare to demonstrate your ability to communicate complex ideas clearly and effectively. Think about past experiences where you successfully facilitated workshops or built relationships with stakeholders.
✨Bring Data to the Table
Be prepared to talk about how you've turned research and data into actionable service direction. Have specific examples ready that highlight your analytical skills and how they’ve influenced service design decisions in previous roles.
✨Emphasise Your Mentoring Experience
If you have experience mentoring other designers, make sure to highlight this during your interview. Discuss how you've helped grow best practices in service design and how you can contribute to the team’s development at rmg digital.
