Senior User Experience Researcher

A leading Consultancy is looking for a talented User Researcher to join a collaborative team of strategists, designers, researchers and technologists. This is a great opportunity to work on meaningful digital products and services across a range of sectors, helping organisations better understand their users and create experiences that genuinely meet their needs.

You’ll play an important role in shaping products and services through research, working on projects ranging from improving customer journeys to transforming essential services used by large and diverse audiences. We’re looking for someone who is confident in their research skills, enjoys working collaboratively and is comfortable adapting their approach depending on the project, client and users involved.

What you’ll be doing:

• Planning and conducting user research using a range of methods, including usability testing, depth interviews, diary studies and surveys
• Turning research findings into clear, practical insights and recommendations
• Helping teams define user needs and using research to shape project direction
• Working with stakeholders to make sure research supports wider project and organisational goals
• Facilitating workshops, research playbacks and insight-sharing sessions
• Collaborating closely with UX and service designers, developers and product owners
• Contributing to research standards, best practice and ways of working across the team
• Taking ownership of research workstreams on smaller projects while contributing to larger, more strategic programmes

What we’re looking for:

• You’ll ideally have experience working in user research within digital product or service development and feel comfortable managing research across the full lifecycle, from planning and recruitment through to analysis and presenting your findings.
• Experience working within GDS or public-sector environments would be a real advantage, but it isn’t essential.
• We’re equally interested in researchers who have worked in similarly complex, user-centred environments and can bring transferable experience.
• You’ll also ideally bring:
• Experience planning, recruiting, conducting and analysing research studies
• The ability to communicate research findings clearly to different audiences, including senior stakeholders
• Strong storytelling skills and confidence turning insight into recommendations that teams can act on
• Experience working within agile or iterative delivery environments
• An understanding of how user needs sit alongside business and technical considerations
• Familiarity with research and collaboration tools such as Dovetail, Miro, Lookback or Optimal Workshop
• Confidence facilitating workshops and producing clear, engaging research outputs
• A collaborative mindset and willingness to get involved in wider UX and design activities when useful

You don’t need to tick every box. If you have strong user research experience and feel your background is relevant, we’d still really like to hear from you. Applicants will need the right to work in the UK and be eligible for security clearance. If you enjoy getting close to users, uncovering meaningful insights and seeing your research influence real products and services, we’d love to hear from you.