Project Manager

London | Hybrid (2 days per week in the office)

Are you an experienced Project Manager who thrives in fast-paced, client-facing environments? Do you enjoy taking ownership of complex software implementations and helping customers successfully adopt mission-critical technology?

We're partnering with an innovative technology business entering an exciting phase of growth. Having co-created its platform alongside key enterprise clients, the company is now scaling its delivery function and is looking for a Project Manager to play a pivotal role in shaping how enterprise implementations are delivered.

This is an opportunity to join a growing Customer Success team where you'll have genuine ownership, influence processes from the ground up, and work with some of the UK's leading mid-to-large organisations on business-critical projects.

The Role

As Project Manager, you'll lead the end-to-end onboarding and implementation of enterprise clients, ensuring projects are delivered successfully from post-sale through to go-live and hypercare.

Working closely with Customer Success, Product, Support and client stakeholders, you'll manage timelines, mitigate risks, coordinate multiple workstreams and keep projects moving in complex, high-pressure environments.

What You'll Be Doing

• Lead enterprise software implementation and client onboarding projects.
• Define project scope, timelines, milestones and deliverables.
• Manage client expectations around timescales, risks and dependencies.
• Coordinate internal teams across Product, Support, Customer Success and Account Management.
• Oversee late-stage pre-live planning and post-launch hypercare.
• Identify project risks and proactively drive solutions.
• Visit client sites across London when required.
• Help build and improve implementation processes as the Project Management function continues to evolve.

What We're Looking For

• Proven experience delivering enterprise software implementation or client delivery projects.
• Strong project management experience within SaaS or enterprise software environments.
• Experience leading complex implementation, integration or digital transformation projects.
• Excellent stakeholder management and client communication skills.
• Calm under pressure with the ability to manage multiple priorities.
• A proactive, solution-focused approach to problem solving.
• Comfortable working in a growing business where processes are still developing.

Nice to Have

• Experience within ticketing, event technology or similar platforms.
• Exposure to integration-heavy software implementations.
• Background within Customer Success, Professional Services or Delivery teams.

Why Join?

• Shape the Project Management function from the ground up.
• Deliver mission-critical implementations for enterprise clients.
• Work closely with an experienced Customer Success leadership team.
• Influence processes rather than simply follow them.
• Enjoy real ownership, autonomy and visibility across the business.
• Join an ambitious company entering an exciting new phase of growth with excellent long-term career progression.

If you're a proactive Project Manager who enjoys solving complex challenges, building strong client relationships and delivering successful enterprise software implementations, we'd love to hear from you.