At a Glance
- Tasks: Design innovative AI workflows and enhance customer experiences using cutting-edge technology.
- Company: Join a forward-thinking tech recruiting agency at the forefront of experience design.
- Benefits: Competitive salary, hybrid work model, and creative freedom to shape design methodologies.
- Other info: Collaborative environment with opportunities for professional growth and mentorship.
- Why this job: Make a real impact in AI-augmented design and elevate your career.
- Qualifications: Experience in CX/UX design and hands-on skills with Anthropic Claude.
The predicted salary is between 50000 - 55000 £ per year.
Are you ready to pioneer the next generation of experience design by putting generative AI at the core of human-centred workflows?
At RMG, a dedicated technology recruiting agency, we are supporting the search for a forward‑thinking, hands‑on CX / Experience Designer (AI Workflows) based in the United Kingdom.
Offered as a full‑time, permanent hybrid role, this position is designed for an innovative practitioner eager to elevate their career at the intersection of customer experience and emerging technology.
You will not only craft end‑to‑end customer experiences, but you will also actively architect and scale practical, repeatable AI workflows using Anthropic's Claude.
It is a standout growth opportunity to evolve design practice, accelerate your strategic capabilities, and establish reusable AI design systems that transform how complex digital experiences are delivered.
Key Responsibilities
- Architect, test, and implement practical AI workflows using Claude to enhance the end‑to‑end CX and UX design lifecycle.
- Build reusable Claude skills, structured prompts, and automated processes for customer journey mapping, wireframing, and research synthesis.
- Deliver high‑impact customer experience strategies, translating research, user insights, and business goals into robust experience maps, service blueprints, and interactive prototypes.
- Engage directly with clients and stakeholders to run collaborative workshops, uncover core challenges, and present evidence‑based design solutions.
- Lead AI enablement across the wider design team by mentoring colleagues, sharing best practices, and driving the adoption of scalable AI tools.
- Required Skills & Experience
- Deep, hands‑on capability in configuring Anthropic Claude, including prompt chaining, custom instructions, and building reusable, structured AI workflows.
- Strong professional background in Customer Experience (CX) or User Experience (UX) design, grounded in user‑centred design methodologies and digital experience strategy.
- Proven track record creating core design artefacts, including detailed customer journey maps, wireframes, service blueprints, and interactive wireframes.
- Practical experience applying AI directly to design processes, such as synthesising user research or automating stakeholder interview analysis, while retaining critical human judgement.
- Collaborative stakeholder engagement skills with confidence facilitating client workshops and presenting strategic concepts.
- Must be based in the United Kingdom with existing right to work (visa sponsorship is not available).
- Nice‑to‑have
- Prior client‑delivery experience within a digital agency, creative consultancy, or fast‑paced professional services environment.
- Formal study or postgraduate qualifications in Artificial Intelligence, machine learning, or related fields.
- Proven success championing team‑wide AI adoption and upskilling multidisciplinary teams on AI tools.
- Salary & Working Model
- £50 000 - £55 000
- Hybrid, 2 days in the London office
What We Offer / Why Join
This permanent role offers a modern hybrid working model in the UK, placing you at the forefront of AI‑augmented design.
You will have the creative freedom to experiment, build, and deploy new design methodologies from the ground up, shaping how an entire practice integrates artificial intelligence.
If you are keen to push the boundaries of what experience design can achieve and build cutting‑edge capabilities with Claude, this is the environment to make an enduring professional impact.
CX / Experience Designer (AI Workflows) in London employer: rmg digital
At ConsultancyPartner, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As the Head of UX & Service Design, you will benefit from extensive professional development opportunities, collaborative projects with senior leaders, and a hybrid work model that promotes work-life balance. Join us in a vibrant environment where your contributions directly influence client success and drive meaningful service innovation.
StudySmarter Expert Advice🤫
We think this is how you could land CX / Experience Designer (AI Workflows) in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at rmg digital for a CX / Experience Designer (AI Workflows), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like rmg digital before they go live!
We think you need these skills to ace CX / Experience Designer (AI Workflows) in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like CX / Experience Designer (AI Workflows) at rmg digital, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work rmg digital does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to rmg digital. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at rmg digital.
How to prepare for a job interview at rmg digital
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with rmg digital, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. rmg digital might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at rmg digital!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what rmg digital is looking for.
