At a Glance
- Tasks: Lead a high-performing UX and Service Design team to shape transformative digital experiences.
- Company: Join a forward-thinking consultancy focused on user-centred design and innovation.
- Benefits: Enjoy flexible benefits, health policies, and a supportive pension plan.
- Other info: Collaborate with diverse teams and contribute to thought leadership in the industry.
- Why this job: Make a real impact by driving strategic transformation in a dynamic environment.
- Qualifications: Senior leadership experience in UX, User Research, or Service Design is essential.
The predicted salary is between 70000 - 90000 £ per year.
The Head of UX and Service Design is a senior leadership role responsible for building and evolving a high-performing UX, User Research and Service Design capability, shaping experience-led transformation across digital and service ecosystems. The role leads client engagements, contributes to presales and growth, collaborates cross‑functionally, and drives thought leadership and strategic transformation.
Responsibilities
- Lead and evolve a high‑performing UX, User Research and Service Design practice, setting standards, defining end‑to‑end service design principles, coaching senior practitioners, and managing capability development and future skills planning.
- Act as a senior client advisor and escalation point for UX and digital experience work, ensuring insight‑led, outcome‑focused delivery across discovery, research, strategy and design.
- Play a key role in presales and early‑stage shaping of opportunities, defining value propositions, delivery models, scope, estimates, and risks, and protecting margins through delivery success.
- Collaborate with Technology, Data and Strategy colleagues to design integrated services spanning systems, processes and user experiences, ensuring alignment between customer journeys and operational delivery.
- Contribute to internal and external thought leadership, develop repeatable frameworks, and help shape propositions that strengthen market differentiation and client impact.
- Act as a key contributor to large complex transformation opportunities, reframing client asks into clear, outcome‑led programmes and qualifying opportunities to ensure they are winnable, deliverable and margin‑protective.
Minimum skills and experience
- Senior leadership experience in UX, User Research, Service Design or Digital Experience within a consultancy or complex organisation.
- Experience leading or delivering service design and end‑to‑end journey design, including service blueprinting or cross‑channel experience definition.
- Proven experience leading multidisciplinary teams and managing senior practitioners.
- Strong hands‑on background and advocacy in user‑centred design, accessibility and research methodologies.
- Experience overseeing complex client delivery with accountability for quality and outcomes.
- Demonstrable commercial experience, including scoping, estimation, utilisation, risk management and margin awareness.
- Experience supporting or leading presales, written public‑sector bids and senior client pitches.
- Strong stakeholder management skills with senior client leaders.
- Experience working across strategy, delivery and sales functions.
- Excellent communication, facilitation and decision‑making skills.
Preferred skills and experience
- Exposure to regulated, enterprise or public‑sector environments.
- Background working in multidisciplinary environments.
- Experience shaping service‑design propositions or operating‑model transformation.
- Experience integrating qualitative insight with data, analytics or technology platforms.
- Thought leadership experience (frameworks, POVs, speaking, publishing).
- Knowledge of accessibility, inclusive design and ethical research practices.
- Familiarity with emerging trends including AI‑assisted design and research.
Benefits
We have a range of benefits on offer to support you. This includes pension plans, health and wellness policies, and a selection of flexible benefits to meet personal needs.
Head of UX and Service Design employer: rmg digital
As a leading consultancy in UX and Service Design, we pride ourselves on fostering a dynamic work culture that champions innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead transformative projects, all while enjoying a comprehensive benefits package that includes health and wellness initiatives. Located in a vibrant area, our team thrives in an environment that encourages creativity and thought leadership, making us an exceptional employer for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of UX and Service Design
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at rmg digital for a Head of UX and Service Design, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like rmg digital before they go live!
We think you need these skills to ace Head of UX and Service Design
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Head of UX and Service Design at rmg digital, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work rmg digital does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to rmg digital. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at rmg digital.
How to prepare for a job interview at rmg digital
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with rmg digital, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. rmg digital might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at rmg digital!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what rmg digital is looking for.
