Account Manager

Job Description

Account Manager | SaaS

London (Hybrid) | £60,000 + Performance Bonus

We’re working with a growing SaaS business that is looking for an experienced Account Manager to take ownership of a portfolio of existing customers and build strong, long-term partnerships.

This is a relationship-led role where you’ll work closely with customers to understand their goals, maximise the value they get from the platform, identify opportunities for growth and ultimately drive retention and account development.

The Role

• Own and develop a portfolio of existing B2B customers

• Build strong, long-term relationships with key stakeholders

• Act as the main point of contact for your customers

• Understand customer objectives, challenges and future plans

• Drive platform adoption and ensure customers are getting maximum value

• Identify and develop upsell and cross-sell opportunities

• Support renewals, retention and overall account health

• Manage customer queries and escalations, working closely with internal teams

• Share customer feedback and insights with Product, Support and other teams

• Develop account plans and identify opportunities for further growth

• Attend occasional customer meetings and site visits

What We’re Looking For

• Experience in B2B SaaS Account Management, Customer Success or Client Management

• Proven experience managing and developing existing customer accounts

• Strong understanding of retention, renewals and account growth

• Experience identifying and closing upsell/cross-sell opportunities

• Strong commercial awareness

• Excellent relationship-building and stakeholder management skills

• A consultative approach, with the ability to understand a customer's wider business objectives

• Comfortable working collaboratively with internal teams

• Experience working in a growing or scale-up environment would be beneficial

You don't need experience in the visitor attraction, ticketing or events sector — we're primarily looking for someone with strong SaaS account management and commercial relationship-building experience.

The Opportunity

📍 London – Hybrid, 2 days per week in the office
💰 Up to £60,000 + performance bonus
🤝 Existing customer portfolio — no cold new-business hunting
📈 Strong focus on retention, adoption and account growth
🚀 Opportunity to join a growing SaaS business and have genuine ownership of your accounts

If you're an Account Manager or Customer Success professional looking for a more commercially focused role where you can build meaningful customer relationships and directly influence account growth, we'd love to hear from you.