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- Tasks: Join our team as an IT Support Technician, resolving tickets and delivering top-notch customer service.
- Company: RME Consultants is a growing company focused on providing exceptional IT support.
- Benefits: Enjoy a competitive salary, permanent contract, and a unique 4 on, 4 off shift schedule.
- Why this job: Be part of a dynamic environment where your problem-solving skills can shine and make a real impact.
- Qualifications: Strong communication skills and attention to detail are key; office experience is a plus but not required.
- Other info: Contact Lucy for more info, and remember to check back for other opportunities!
The predicted salary is between 20000 - 22000 £ per year.
RME Consultants are recruiting an IT Support Technician to join their growing team. Role: IT Support Technician Salary: £24,000 – £26,500 per annum Contract: Permanent, Full time (shift work, 8am – 8pm or 8pm – 8am), 4 on, 4 off. Location: Abingdon, Oxfordshire Main Duties for IT Support Technician: * Meeting service level agreements (SLAs) by resolving tickets promptly. * Coordinating site visits for Field Engineers when remote resolution is not possible. * Delivering exceptional customer service to surpass client and business expectations. * Collaborating with internal departments and external partners to resolve tickets as needed. Experience required for IT Support Technician: * Comfortable working in a fast-paced environment, adept at prioritizing tasks and managing conflicting deadlines. * Strong problem-solving abilities and attention to detail are crucial for success in this role. * Excellent written and verbal communication skills are necessary for frequent interaction with internal and external stakeholders. * Office experience is preferred but not mandatory. Please contact Lucy on (phone number removed) for more information. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other oppor…
IT Support Technician employer: RME Consultants LTD
Contact Detail:
RME Consultants LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully resolved technical issues in the past. Highlighting your problem-solving skills with real-life scenarios will show that you're ready for the fast-paced environment.
✨Tip Number 3
Practice your communication skills, especially in explaining technical concepts to non-technical users. This is crucial since you'll be interacting with various stakeholders regularly.
✨Tip Number 4
Research RME Consultants and their values. Understanding their approach to customer service and teamwork will help you align your answers during the interview and show that you're a good fit for their culture.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Technician position. Understand the main duties and required experience so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your problem-solving abilities, attention to detail, and any experience in fast-paced environments. Mention specific examples that demonstrate your customer service skills and ability to meet SLAs.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses why you are a good fit for the role. Discuss your communication skills and how you can collaborate effectively with both internal teams and external partners.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional writing is essential, especially since excellent written communication is a requirement for this role.
How to prepare for a job interview at RME Consultants LTD
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your analytical thinking and how you approach troubleshooting, as this is crucial for the IT Support Technician role.
✨Demonstrate Excellent Communication
Since you'll be interacting with both internal teams and external clients, practice articulating your thoughts clearly. Use examples that showcase your ability to explain technical concepts to non-technical stakeholders.
✨Familiarize Yourself with SLAs
Understand what service level agreements (SLAs) are and be ready to discuss how you would ensure compliance with them. This shows that you are aware of the expectations in a support role and are committed to meeting them.
✨Prepare for Shift Work Questions
Since the position involves shift work, think about your availability and willingness to work during those hours. Be honest about your preferences and demonstrate your flexibility and commitment to the role.
