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- Tasks: Join our team as a Customer Service Administrator, handling inquiries and ensuring customer satisfaction.
- Company: RME Consultants partners with a growing business in Didcot, Oxfordshire, focused on exceptional customer service.
- Benefits: Enjoy a competitive salary of £30,000 - £35,000 plus a £5,000 bonus, with Monday to Friday hours.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Previous customer service experience is essential; strong communication and problem-solving skills are a must.
- Other info: This is a permanent role with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
RME Consultants are working with an exciting business who is looking to add to their Customer Service team due to company growth.
Salary: £30,000 - £35,000 per annum (including a £5,000 bonus)
Working Hours: Monday - Friday
Contract: Permanent
Location: Didcot, Oxfordshire
Main Duties for the Customer Service Administrator:
- Handle customer inquiries via phone, email, and other communication channels.
- Resolve customer issues in a timely and professional manner.
- Ensure a high level of customer satisfaction by providing exceptional service.
- Maintain and update customer records in the system.
- Coordinate with internal teams such as sales, logistics, and finance to ensure smooth customer transactions.
- Provide quotations and assist customers with product-related inquiries.
- Support order processing and delivery coordination.
- Assist with credit management and warehousing-related tasks as needed.
Experience requirement for the Customer Service Administrator:
- Proven experience in customer service or customer support roles.
- Strong customer satisfaction and customer experience skills.
- Excellent communication and interpersonal skills.
- Ability to problem-solve and multitask effectively.
- Experience in a similar role is a plus.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days, you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Customer Service Administrator employer: RME Consultants LTD
Contact Detail:
RME Consultants LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Brush up on your communication skills. Since the role involves handling customer inquiries through various channels, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 3
Prepare examples of how you've resolved customer issues in the past. Being able to share specific instances where you’ve successfully handled challenges will showcase your problem-solving abilities and customer service experience.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service. Focus on specific roles where you've handled inquiries, resolved issues, and maintained customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention how your previous experiences align with the duties of the Customer Service Administrator role.
Highlight Key Skills: In your application, emphasise your strong interpersonal skills and ability to multitask. Provide examples of how you've successfully managed customer interactions and collaborated with internal teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at RME Consultants LTD
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role involves handling inquiries via various channels, practice articulating your thoughts clearly and concisely. Use examples from past experiences to illustrate how you effectively communicated with customers and internal teams.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of situations where you had to multitask or resolve a challenging customer issue, and be ready to explain your thought process and the outcome.
✨Research the Company and Its Values
Familiarise yourself with the company’s mission and values. Understanding their approach to customer service will allow you to align your answers with what they are looking for, showing that you are a good fit for their team.
