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- Tasks: Deliver exceptional customer service and tailor product solutions to meet customer needs.
- Company: Join a leading bank with a commitment to customer satisfaction and ethical practices.
- Benefits: Gain valuable experience in sales, flexible hours, and a supportive work environment.
- Why this job: Make a real difference by helping customers find the right solutions and enhancing their experience.
- Qualifications: NQF 5 qualification preferred, with 1-3 years of client and sales experience.
- Other info: Short-term contract with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer Fairly) principles in all that you do
- Identify and sell/cross-sell products aligned to customer needs
- Maximise channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
This is a short-term contract/temporary fill-in post.
Qualification and Experience:
- Relevant completed (NQF 5) Qualification - preferred Banking
- 1-3 years - Client and Sales Experience
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Sales and Service Advisor employer: Rmbwestport
Contact Detail:
Rmbwestport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Sales and Service Advisor.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role. Think about specific examples where you've delivered exceptional customer service or sold products that met customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to deliver that exceptional customer experience we value.
We think you need these skills to ace Sales and Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales and Service Advisor role. Highlight your relevant experience in client and sales, and show how you can deliver an exceptional customer experience.
Showcase Your Skills: We want to see your skills in action! Use specific examples from your past experiences that demonstrate your ability to understand customer needs and provide tailored solutions. This will help us see how you align with our values.
Be Professional and Ethical: Remember to conduct yourself in an ethical manner in your application. We value integrity and adherence to policies, so make sure to reflect this in your writing and examples.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role before the closing date on January 13, 2026.
How to prepare for a job interview at Rmbwestport
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand the principles of Treating Customers Fairly (TCF) and be ready to discuss how you would apply these in real-life scenarios. This shows that you’re not just familiar with the jargon but can also implement it effectively.
✨Tailor Your Responses
When answering questions, relate your experiences directly to the job description. Highlight any past roles where you’ve successfully identified customer needs and provided tailored solutions. This will demonstrate your ability to align with the company’s goals and values.
✨Showcase Your Sales Skills
Be prepared to discuss specific examples of how you’ve sold or cross-sold products in previous roles. Use metrics if possible, like sales targets you met or exceeded. This will help illustrate your capability to maximise channel optimisation opportunities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer interactions, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
