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- Tasks: Deliver exceptional customer experiences and provide tailored product solutions.
- Company: Join a leading bank with a commitment to customer service and innovation.
- Benefits: Part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusion and career development.
- Why this job: Make a real difference by helping customers navigate digital banking solutions.
- Qualifications: NQF 5 qualification preferred; experience in client service and sales is a plus.
The predicted salary is between 12000 - 15000 £ per year.
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer Fairly) principles in all that you do
- Identify and sell/cross-sell products aligned to customer needs
- Maximise channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimise every customer interaction to migrate or convert customer to eChannels and/or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Qualification and Experience:
Relevant completed (NQF 5) Qualification - preferred Banking
1-3 years - Client Experience and Direct Sales
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FNB Community Advisor Alternative Channels employer: RMB Nigeria Limited
Contact Detail:
RMB Nigeria Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNB Community Advisor Alternative Channels
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at FNB. A friendly chat can lead to insider info about the role and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and sales. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate that you align with FNB's commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the closing date – you’ve got until April 2, 2026, so don’t leave it to the last minute!
We think you need these skills to ace FNB Community Advisor Alternative Channels
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FNB Community Advisor role. Highlight your experience in client interaction and sales, and show how you can deliver an exceptional customer experience.
Showcase Your Skills: Don’t forget to mention any relevant qualifications and skills that align with the job description. If you’ve got experience with eChannels or digital services, make it stand out!
Be Professional Yet Personal: While we want you to be yourself, remember to maintain a professional tone. Use clear language and avoid jargon, but let your personality shine through to connect with us.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role before the closing date!
How to prepare for a job interview at RMB Nigeria Limited
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like, especially in the banking sector. Be ready to share examples of how you've tailored solutions to meet customer needs in your previous roles.
✨Familiarise Yourself with eChannels
Since this role focuses on directing customers to digital and self-service channels, brush up on the latest trends in online banking and self-service technologies. Being able to discuss these confidently will show your enthusiasm for the role.
✨Understand TCF Principles
The Treating Customers Fairly (TCF) principles are crucial in this position. Prepare to discuss how you’ve applied these principles in past experiences and how they guide your approach to customer interactions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to optimise customer interactions. Think of specific situations where you successfully converted a customer to a digital channel or resolved a complex issue.