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- Tasks: Provide top-notch IT support to schools and enhance learning experiences.
- Company: Join RM Technology, a leader in education technology since 1973.
- Benefits: Enjoy competitive salary, hybrid working options, and great perks.
- Why this job: Make a real difference in education while building your IT career.
- Qualifications: Customer-focused with problem-solving skills; tech-savvy and team-oriented.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).
RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband.
Visit us here to find out more: www.rm.com/education
The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
We can offer you a competitive salary + Benefits
Responsibilities
Your Key Responsibilities
- To be the customer face of RM, ensuring our customers receive great service.
- To assist the service desk with the delivery of the IT managed support service.
- Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
Experience
Our ideal candidate would demonstrate the following behaviours.
- Excellent Customer focus, problem solving and time management skills.
- Excellent communication both verbally and written.
- Punctual and able to prioritise own workload.
- Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
- Able to work well with remote teams and build strong working relationships.
Skills
- Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
- Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
- Basic wired and wireless networking and troubleshooting
- Image build and deploy tools – Microsoft and Apple devices
- Basic Operational knowledge of Microsoft 365 and/or Google Workspace
- Technical knowledge and experience equivalent to CompTIA A+ or similar.
- A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.
What’s in it for you?
At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.
Unfortunately, we are unable to offer visa sponsorship for this role.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
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Support Engineer - Pontefract employer: RM Technology
Contact Detail:
RM Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - Pontefract
✨Tip Number 1
Get to know RM Technology and what we do! Familiarise yourself with our services and how we support education. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! As a Support Engineer, you'll need to troubleshoot issues on the spot. Try mock scenarios with friends or family to get comfortable with diagnosing problems and explaining solutions clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the RM team and contributing to enriching learners' lives.
We think you need these skills to ace Support Engineer - Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Engineer role. Highlight relevant experience and skills that match the job description, like customer focus and technical troubleshooting. We want to see how you can contribute to enriching learners' lives!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about education technology and how your background makes you a great fit for RM Technology. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Be clear and concise in your language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at RM Technology
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around desktop and mobile devices, as well as basic networking. RM Technology values candidates who can troubleshoot issues effectively, so be ready to discuss your experience with tools like Microsoft 365 or Google Workspace.
✨Customer Service is Key
Since this role is all about providing top-notch support to education users, think of examples where you've gone above and beyond for a customer. Be prepared to share how you handle difficult situations and keep customers informed throughout the process.
✨Practice ITIL Best Practices
Familiarise yourself with ITIL methodologies, as they are crucial for this position. You might be asked how you would apply these practices in real-world scenarios, so having a solid understanding will help you stand out.
✨Show Your Team Spirit
This role involves working closely with remote teams, so highlight your ability to collaborate and build relationships. Think of specific instances where teamwork led to successful outcomes, and be ready to discuss how you communicate effectively with colleagues.
