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- Tasks: Maximise rental income and support tenants in sustaining their tenancies.
- Company: Join a leading housing client in Lambeth with a hybrid working model.
- Benefits: Flexible working arrangements and potential for role extension.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in income collection and strong communication skills required.
- Other info: Opportunity to work in a supportive environment with career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
RM Recruit is working in partnership with our Lambeth based housing client to recruit an experienced Income Officer for 4 months with the possibility of extension, offering a hybrid working arrangement.
The Income Officer will play a key role in maximising rental income while supporting tenants to sustain their tenancies. You will manage a patch, work proactively to prevent arrears, and provide advice on rent, welfare benefits, and financial inclusion.
Main duties include:
- Maximise income from current and former tenants through proactive and supportive income recovery practices
- Deliver a high-quality, customer-focused service, ensuring tenants understand their rent responsibilities
- Monitor rent accounts, identify potential arrears early, and maintain risk registers
- Carry out personal contact with tenants, providing housing benefit and financial advice, including complex cases
- Lead on rent collection for a designated patch and other cases assigned by the Senior Income Officer
- Ensure services are delivered in line with agreed performance targets
- Prepare legal documentation and represent the organisation in court where required
As the ideal candidate, you will possess excellent communication and interpersonal skills, with the ability to balance firmness and empathy. You will possess strong negotiation and problem-solving skills, particularly around repayment plans and debt resolution. Good numeracy and IT skills, including experience using housing management systems and spreadsheets will hold you in good stead along with strong organisational and time management skills. Being able to manage varied caseloads effectively and having a customer-focused approach, supporting tenants to sustain their tenancies is highly desirable.
In order to be considered for this role, you must have proven experience in income collection or rent recovery, ideally within social or private housing and experience in a customer-facing, target-driven environment. Case management experience, including legal preparation and court representation for arrears recovery and experience providing income, financial, or debt management advice is highly desired.
You will have strong understanding of housing legislation, including the Housing Act 1985 and eviction procedures and good knowledge of Housing Benefit and Universal Credit. Good knowledge of the Pre-Action Protocol for rent arrears and a good understanding of the social housing environment is essential.
This role is predominantly office based with one day WFH and there is scope for the role to be extended.
If you are an experienced Income Officer looking for your next interim opportunity within a London housing environment, RM Recruit would be delighted to hear from you.
RM Recruit is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Income Officer (Interim) in London employer: RM Recruit
Contact Detail:
RM Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer (Interim) in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for an Income Officer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and financial advice. Be ready to discuss how you've successfully managed arrears or supported tenants in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your customer-focused approach during interviews. Share examples of how you've balanced firmness with empathy when dealing with tenants. This is key for the Income Officer role, so make sure we see that side of you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Income Officer (Interim) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Income Officer role. Highlight your experience in income collection and any relevant skills that match the job description. We want to see how you can maximise rental income and support tenants!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed arrears or provided financial advice in the past. We love a good story!
Showcase Your Skills: Don’t forget to mention your strong communication and problem-solving skills. The ability to balance firmness with empathy is key for this role, so give us examples of how you've done this in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at RM Recruit
✨Know Your Stuff
Make sure you brush up on housing legislation, especially the Housing Act 1985 and eviction procedures. Familiarise yourself with the Pre-Action Protocol for rent arrears and be ready to discuss how these laws impact your work as an Income Officer.
✨Showcase Your Skills
Prepare examples that highlight your communication and negotiation skills. Think of situations where you've successfully managed a difficult tenant or resolved a complex case. This will demonstrate your ability to balance firmness with empathy.
✨Be Data Savvy
Since good numeracy and IT skills are essential, be prepared to discuss your experience with housing management systems and spreadsheets. You might even want to bring along a sample report or two to showcase your analytical abilities.
✨Understand the Role
Research the specific challenges faced by the housing client in Lambeth. Being able to discuss how you would approach maximising rental income and supporting tenants will show that you're not just interested in the role, but also invested in their mission.
