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- Tasks: Manage leasehold properties and ensure compliance with legislation while delivering top-notch customer service.
- Company: Join a dedicated housing client in Lambeth focused on community and operational excellence.
- Benefits: Enjoy a collaborative work environment and the opportunity to mentor junior team members.
- Why this job: Make a real impact by resolving complex leaseholder issues and enhancing community living.
- Qualifications: Experience in leasehold management and strong communication skills are essential.
- Other info: This is an 18-month contract role with potential for growth in the housing sector.
The predicted salary is between 36000 - 60000 £ per year.
RM Recruit Ltd is working in partnership with our Lambeth based Housing client who are on the lookout for a Senior Leasehold Officer for a period of 18 months. As a Senior Leasehold Officer, you will manage and oversee all aspects of leasehold management, ensuring compliance with legislation and delivering excellent customer service to leaseholders. You will act as a key point of contact for leaseholders, managing complex cases and supporting the leasehold team in achieving operational excellence. Main duties include: Manage a portfolio of leasehold properties, ensuring compliance with leases and relevant legislation. Oversee lease extensions, enfranchisement, and variation processes.Respond to and resolve leaseholder queries, complaints, and disputes effectively. Ensure accurate calculation and issuance of service charges. Review and monitor service charge budgets, reconciling accounts and addressing discrepancies. Provide guidance and support to leaseholders regarding service charges and payments. Ensure compliance with all leasehold and landlord-tenant legislation, including Section 20 consultations. Keep up to date with legislative changes and best practices in leasehold management. Assist in preparing reports for board meetings and senior management. Support and mentor junior team members, fostering a collaborative and high-performing team environment. Build and maintai…
Senior Leasehold Officer employer: RM RECRUIT LIMITED
Contact Detail:
RM RECRUIT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Leasehold Officer
✨Tip Number 1
Familiarize yourself with the latest leasehold legislation and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in leasehold management. Attend relevant events or join online forums to connect with others and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex leaseholder cases in the past. Highlight your problem-solving skills and customer service experience during conversations.
✨Tip Number 4
Showcase your ability to mentor and support junior team members. Be ready to share instances where you've fostered a collaborative environment, as this is key for the Senior Leasehold Officer role.
We think you need these skills to ace Senior Leasehold Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities of a Senior Leasehold Officer. Familiarize yourself with leasehold management, relevant legislation, and customer service expectations to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing leasehold properties, handling complex cases, and ensuring compliance with legislation. Use specific examples to demonstrate your expertise and achievements in these areas.
Showcase Customer Service Skills: Since delivering excellent customer service is crucial for this role, make sure to highlight any relevant experience you have in resolving queries, complaints, and disputes. Provide examples of how you've successfully managed challenging situations.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's values and the specific requirements of the Senior Leasehold Officer position. Mention how your skills align with their needs and express your enthusiasm for contributing to their team.
How to prepare for a job interview at RM RECRUIT LIMITED
✨Know Your Legislation
Make sure you are well-versed in leasehold and landlord-tenant legislation. Be prepared to discuss recent changes and how they impact leasehold management, as this will demonstrate your expertise and commitment to compliance.
✨Showcase Customer Service Skills
Since delivering excellent customer service is key in this role, think of examples from your past experiences where you effectively resolved leaseholder queries or complaints. Highlight your communication skills and ability to handle complex cases.
✨Prepare for Technical Questions
Expect questions about managing service charges, overseeing lease extensions, and handling disputes. Brush up on your knowledge of these processes and be ready to explain how you would approach them in real scenarios.
✨Demonstrate Leadership Qualities
As a Senior Leasehold Officer, mentoring junior team members is part of the job. Prepare to discuss your leadership style and provide examples of how you've supported and developed others in previous roles.
