UX/Service Designer

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At RM, we’ve been pioneers of education technology since 1973, providing technology and resources to the education sector, supporting over 10 million students worldwide across more than 28,000 schools, nurseries and education trusts in 115 countries. We operate through three businesses: Technology, Assessment and TTS, delivering digital assessment solutions and educational resources.

What will the role be doing

Responsibilities include conducting user research, shaping the product vision and roadmap, designing intuitive interfaces, and validating solutions with users. You will build strong relationships with product management, engineering, and other stakeholders to ensure the successful delivery of impactful features and larger, end-to-end assessment propositions.

Excellent communication and collaboration skills are a must, as you will work closely with diverse partners, including offshore engineering and delivery teams, to ensure successful implementation.

You should have a strong grasp of interaction design principles, be proficient with industry tools like Figma, and have some familiarity with content design. Beyond technical skills, bring a user‑centric mindset, creativity, analytical thinking, and a bias for action. You may need to wear multiple hats and collaborate with other disciplines such as marketing and customer success. You should be comfortable working autonomously and taking initiative to drive projects forward.

Our product context is an inter‑modular SaaS platform, which means you need to gain deep expertise in how your product is affected by other products and the interactions between them on a technical, UX, and operational level. You must have a strong willingness to deeply understand the technical aspects of your product, and be able to map that to the user experience at the level of the product and the platform.

Service design skills and experience in large enterprises with matrix environments would be highly advantageous.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Design

Industries

• IT Services and IT Consulting