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- Tasks: Provide top-notch technical support to education users and troubleshoot IT issues.
- Company: Leading education technology firm with a focus on innovation.
- Benefits: Competitive salary, hybrid work options, and great benefits.
- Why this job: Join a dynamic team and make a difference in the education sector.
- Qualifications: Strong customer service skills and IT troubleshooting experience.
- Other info: Fantastic career growth opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading education technology firm is seeking an IT Support Engineer to provide first-class technical support to education users. This role requires excellent customer service skills, IT troubleshooting capabilities, and the ability to work collaboratively within a team.
The successful candidate will assist with managed support services and report service issues while ensuring customer satisfaction.
This role offers competitive salary, hybrid working options, and various benefits, making it an excellent opportunity for those looking to advance their career in IT.
Education IT Support Engineer - Hybrid Work & Growth in Pontefract employer: RM plc
Contact Detail:
RM plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education IT Support Engineer - Hybrid Work & Growth in Pontefract
✨Tip Number 1
Network like a pro! Reach out to current employees in the education tech field, especially those at companies you're interested in. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your IT troubleshooting capabilities. When you get the chance to chat with potential employers, share specific examples of how you've solved problems in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock interviews with friends or family. Focus on common questions for IT support roles and make sure you can articulate your customer service skills clearly.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes put you ahead of the crowd, so don’t miss out on that chance!
We think you need these skills to ace Education IT Support Engineer - Hybrid Work & Growth in Pontefract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting capabilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about education technology and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Teamwork Skills: Since collaboration is key in this role, mention any experiences where you’ve worked effectively within a team. We value those who can communicate well and support their colleagues, so let us know how you fit into that picture!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RM plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common troubleshooting techniques and tools that are relevant to the education sector. Being able to discuss specific scenarios where you've successfully resolved issues will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've handled difficult situations with users in the past. Highlight your ability to communicate clearly and empathetically, as well as how you ensure user satisfaction in your support interactions.
✨Teamwork Makes the Dream Work
This position requires collaboration within a team, so be ready to discuss your experience working in teams. Share examples of how you've contributed to team success and how you handle conflicts or differing opinions. This will show that you're not just a tech whiz but also a great team player.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to IT support in education. Inquire about their current challenges or future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
