At a Glance
- Tasks: Lead a team to enhance RM's tech platforms and drive automation.
- Company: Join RM, a pioneer in education technology since 1973, impacting learners globally.
- Benefits: Enjoy hybrid working, competitive salary, private healthcare, and more perks.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in education while developing your tech leadership skills.
- Qualifications: Experience in leading tech teams and strong scripting skills in PowerShell or Python.
The predicted salary is between 42000 - 84000 £ per year.
Talent specialist for the RM talent team supporting recruitment and development.
Overview
Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer‑centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). RM Technology is a market‑leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband.
Reporting to the Head of Service Operations, the Platform & Tooling lead will play a pivotal role in shaping and delivering RM technologies and systems foundations. Leading a small but high‑performing team responsible for key internal platforms, systems integration, data, and automation. This is a player‑manager role, combining hands‑on technical delivery with leadership responsibilities. The role will provide line management to two engineers, drive technical excellence, and lead the implementation and migration of core operational systems including a new ITSM platform. This role underpins the organisation’s ambition to become more data‑driven, automated, and efficient, ensuring our internal and customer‑facing systems are scalable, secure, and aligned to best practice.
Responsibilities
- Leadership & Delivery
- Line manages and mentors two Platform Engineers, ensuring clear objectives, prioritisation, and continuous development.
- Own the delivery roadmap for platform, data, and automation improvements — balancing quick wins with strategic transformation.
- Act as technical lead and delivery manager for key projects including ITSM tool implementation, system migrations, and automation initiatives.
- Work closely with the Head of Service Operations to align platform strategy with operational and service delivery goals.
- Platforms, Integration’s & Automation
- Oversee and contribute to the design, build, and optimisation of internal systems and integrations across the in‑scope systems, reporting, and monitoring platforms.
- Ensure changes are delivered in a controlled, secure, and well‑documented manner.
- Identify and deliver automation opportunities to reduce manual effort and improve service efficiency.
- Implement and maintain integrations between systems using PowerShell, Python, and other automation frameworks.
- Lead on improving platform resilience, performance, and scalability.
- Develop clean, elegant and reusable code that’s well‑tested and easy to maintain and extend.
- Advice & Guidance
- Act as the SME for platform and automation technologies across the division.
- Work collaboratively with teams to ensure integrated and effective technology outcomes.
- Act as a ‘champion’ on promoting how our data, automation, platforms, and integrations can support the organisation’s day‑to‑day activities.
- Dashboards and Reports
- Oversee development of data pipelines, dashboards, and operational reporting for service and performance insight.
- Ensure data accuracy, accessibility, and security across systems.
- Collaborate with stakeholders to define metrics and ensure reporting aligns to business needs.
Experience Skills and Experience
- Proven experience of leading or mentoring technical teams within a service‑focused or MSP environment.
- Strong track record delivering IT platform transformations and system migrations (e.g. ITSM tools, automation systems).
- Deep hands‑on experience in PowerShell and/or Python scripting for automation.
- System integrations and API‑driven workflows.
- Cloud technologies (Azure preferred).
- Infrastructure‑as‑Code and modern configuration management.
You will be:
- A proactive problem solver who takes ownership and drives outcomes.
- Collaborative and approachable — leads by example and builds trust across teams.
- Curious and improvement‑focused, constantly looking for smarter, simpler ways of working.
- An executor, able to translate requirements into delivery, and ensure this is achieved.
You will have:
- Exposure to iterative/agile development methodologies and experience of enabling team delivery through technology.
- Designing and developing internal platforms and systems.
- Developing integrations and automation connecting multiple systems and platforms together.
- Understanding of modern platform design patterns and security best practices.
- Knowledge of cloud platform design patterns and best practices.
- Strong stakeholder management skills, able to engage across technical and non‑technical audiences.
- Experience designing and delivering dashboards and reports for operational insight.
- Ability to balance strategic leadership with hands‑on delivery.
- A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.
What’s in it for you?
At RM we have My Work Blend @RM which provides office‑based colleagues with multi‑location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance‑related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work. We also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com. Unfortunately, we are unable to offer visa sponsorship for this role.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: IT Services and IT Consulting
Location: London, England, United Kingdom
Platform & Tooling Lead- FTC employer: RM plc
At RM, we pride ourselves on being a leading employer in the education technology sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our mentorship programmes and flexible working arrangements, allowing you to balance your professional and personal life while contributing to meaningful projects that enrich learners' lives globally. With competitive benefits including private medical healthcare and opportunities for performance-related bonuses, RM is dedicated to creating an inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Platform & Tooling Lead- FTC
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RM plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RM plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RM plc!
✨Direct Apply to RM plc
Let's not forget to apply directly through the RM plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform & Tooling Lead- FTC
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RM plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RM plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RM plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
